Certain functions are blocked out until I pay extra after several years of usage!?!?

RoSche shared this problem 13 days ago
Solved

After many years of using the Zipato product it seems that my functional set for creating rules is now substantially limited. Only some basic functions are usable and all the others that I used over the past years are now withdrawn and require extra payment.

I think that this must be a unfortunate mistake on Zipatos side - I do not think that really intended to limit the products functionality after you sold these functions as part of the product several years ago.

Can you please let me know how to fix it so that I can go ahead and use the product as I used to?

Comments (5)

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Hi RoSche

Please open a ticket.

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1

Hello,

Do open a ticket regarding this and we will look into it.

Regards

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The topic was marked as solved but it is not solved.

The problem still persists and opening a ticket did not change it so far.

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1

The topic was marked as solved but it is not solved.

The problem still persists and opening a ticket did not change it so far.

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Hi

when user migrate Zipato controller from V2 to V3, licenses should be migrated manually, so it requires to open a ticket.

Otherwise it is not possible to lose any license if you use your Zipato controler under the same account.

License on V2 are related to a controller AND user

License on V3 are related to a system (regardless of controller and user)

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I did not migrate anything, in fact I thought that my hardware actually is not capable of being migrated (?).

I did open a ticket that was marked as solved but nothing changed.