Again a software problem with the site?

Roberto Hiemstra shared this problem 20 days ago
Known

Again, There are customers calling me because they can't get in to their app.

I tried it as well on my phone and laptop, but indeed there is no connection possibility with the site.

Customers can't turn out their lights or heating.....

anybody else facing this problem??

Comments (33)

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I also experience problem when trying to register a new controller

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I also experience problem when trying to register a new controller.

Only thing working is local control via zipatile.

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site down again, only local box access possible

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Just created a ticket for this problem

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Managed to log in locally to the zipatile. It took a while but loaded up all devices. And working locally.

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Can´t login, can´t control my devices! What is hapenning? When willl it be fixed?

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Please fix asap. I'm getting really tired of this service. It's to unreliable. Shouldn't it work locally if cloud service fails?

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Idem for me. And here we go with another service outage...

What's happening this year?

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Yep, Zipato is down yet again.

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We know it and we are working on it already...

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"Could not open JPA EntityManager for transaction; nested exception is org.hibernate.exception.JDBCConnectionException: Could not open connectio"

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Also local rules not working. Alarm not working. Local access not working.

Basically my whole home is not working...

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Hello Sebastian,

You're under pressure my friend !

We are waiting for you...

All my familly is out from my home, we are waiting for going sleeping...

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You mean you are locked out the house??

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I think this raises the importance of local login!

We should not be logged out of our own home systems because of a server failure

:-(

At least this support site is up for our comments LOL

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Please note that all controllers are fully functional. Rules and local devices are working normally. For example, if you have some switch to switch on/off your lights, it should work locally without any cloud dependance. However, our existing mobile apps are having a problem connecting to local web server which is built into controllers.

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This is not true. After a failed attempt to local login all local rules stopped (i e. Motion activated lights).

And again, local login is broken from a lot of time, as a lot of other features.

Is it clear for zipato that we (the customers) use for security and to control our home. When it doesn't work our (so called) smart home become unfunctional and there's a direct impact in safety and security.

It seems to me that this thing are happening often and often and the usual answer try to minimize the problem (1 months for scheduler, 2 weeks for push,...).

Those are all things broken by regression and poor development, and a total lack of care for the customers.

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No, nothing worked anymore locally. My alarm was going of since it was armed, all my lights were on when I got home. Motion was detected, only in the toilet. This is a joke and extremely unprofessional. Zipato is totally unreliable and I.m so done with it. Going to invest in a another base station and take my loses.

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Strange things like when I entered in my home -some weeks ago- with alarm activated (forgetting to disarm it), without any alarm tripping (but with box clearly in armed away with red led and app confirming that); I opened a ticket and a post on the community to alert users about what happend to me.

Ticket closed with "unfortunately, we can't deal with the same issue on two different sides and copy of issue doesn't make sense. Please try to get the support from community in this case. Regards"

An alarm partition clearly stopped working for an unknown reason, but zipato think that community could help me (?!?).

On the community, zipato said that they "tested the alarm in our testing lab. and it is working accordingly on the latest official as well as the beta FW". And then downgraded as "Not a Problem" because it's not a general issue.

Ticket Closed. No other reply or investigation by zipato.

Very professional, right?

Issue linked to server issue? Linked to local serve issue? Linked to something else?

Only god know. It can happen, because happened.. but no one know why (and they seems to don't want to know).

Actually I use Alarm partition but only God know if it's really working everytime or not, if it's working during a server issue or not.

Since this happend, after every server issue, I test my alarm partition. And I suggest all to do it too.

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Hi - using ZIPATO for 3 years now.

Until now just 2 "server-downtimes" - yesterday and a couple of weeks ago.

So far so good - but I am wondering how "offline mode" is supposed to work then?! If ZIPATO's servers are down nothing works at all! That is quite disappointing, because "offline function" was one criteria to take ZIPATO.

Maybe one of you guys could explain straight away please, how I can get functionality within "server-downtimes", Sebastian?

If Web-Interface and App don't work, ImperiHome also does't work then...

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Dear Marcus,

I'm totaly agree with you.

The remote trought a server is very usefull, but a local connection directly should be usefull too if any trouble with the WWW apears...

So if your home is disconnected, without 3/4G connetion, it can appears a lot of problems.

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Now the server is totaly down. rebooting ?

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So sorry Sebastian,

but now it's too late. we are going to find an hotel near our home.

Hope it will works tomorrow....

Please let me know when it works again.

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We are waiting for database to restart, this should be up in few minutes...

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Sebastian power is powering up !

:-) :-) :-)

Ok sebastian, waiting for you... and my own bed. :-)

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Yes Sebastian,

I have tested some rules and it working fine.

All seems functional. But I don't know if my zipato is able to send a SMS or phone call if an alarm occurs...

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YES YES YES !

It works again !

All my family thanks you Sebastian.

good job for this night.

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Thanks Sebastian. Now about local login....

Will that be available on the new mobile app for iOS??

Thanks

/Marcus

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Back up again

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Hi - using ZIPATO for 3 years now.

Until now just 2 "server-downtimes" - yesterday and a couple of weeks ago.

So far so good - but I am wondering how "offline mode" is supposed to work then?! If ZIPATO's servers are down nothing works at all! That is quite disappointing, because "offline function" was one criteria to take ZIPATO.

Maybe one of you guys could explain straight away please, how I can get functionality within "server-downtimes", Sebastian?

If Web-Interface and App don't work, ImperiHome also does't work then...

"Please note that all controllers are fully functional. Rules and local devices are working normally. For example, if you have some switch to switch on/off your lights, it should work locally without any cloud dependance."

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Offline mode works inasfar as the rules programmed in the box continue to work as normal. I can confirm this. My awnings and blinds continue to operate as normal, my heating and cooling will still function as always, etc. But Alexa won't respond to commands, because that requires a connection to the Zipato server; any data that is sent to the box from external sources via HTTP commands will also fail; the mobile app won't work; and the web interface won't work. So when I tell Alexa to turn my sound system on or off, it doesn't happen. I don't get updated weather information from external sources. And the only way to operate switches is to turn them on or off manually. That's a pretty big set of limitations if outages are going to happen frequently.

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I don't think you are right about the mobile device. This afternoon I did some tests concerning local mode of the Zipato App (Android with Zipabox 2). And controling devices (on/off, blinds) is succesfull. Yes you're right about external sources like hhtp, Alexa, google, iftt, whatever. They simply don't work.

But then again: if there is an outage, it is doubtfull that an external network is working.

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Thanks for your replies.

For my understandig then: How do I control switches or actors with the ZIPATO App in OfflineMode? OfflineMode doesn't mean that my systems are offline - it means that ZIPATO's systems are offline like yesterday. My ZIPATO AndroidApp didn't even recognize any devices yesterday, so there was no control of switches or actors possible.

Well, if I put dimming actors behind a wall switch, then I could turn the physical switch on/off...

But, for example, garden lights are fully controlled via "double switches" in the ground, with no other wall switches, and then yesterday we couldn't turn them off until ZIPATO servers were online again.

What do I understand wrong?

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