Complete backup if zipabox breaks down

Magnus shared this question 2 years ago
Need Answer

Hi,

I currently have 60 + devices and alot of rules running my house.

As many of you I have used alot of hours setting this up. Many devices are behind walls etc..

What happens if the Zipatobox breaks down?

Will the new box pull down all the rules and device settings from the cloud?

It would be a nightmare to set everything back on track. I think i would sell the whole package...

Please tell me you have a sollution for this.

Comments (191)

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That just happened to me. My first box broke down and I got a new one from local dealer.

How can I copy all the rules and everything else to the new box?

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Everyone knows that the electrical equipment works with the smoke inside the equipment and after the smoke escapes from the equipment it wont work any more.

Strike two. Backup??? No? Come in 2 years no backup??

Btw the smell of frying Zipabox is not nice. #€%&@#€%&.

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I think you can not do it yourself. However you can ask the Zipato Support team to fix this for you.

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I just got an answer from Zipato. They cant do anything. I have to add all the devices and rules from start. "#€%&@£$

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Maybe it's a function for future releases...

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zipato crew, I think this function is essential to your customers. A lot can happen to the box, like lightning, 433mhz module breakdown (zipabox duo) etc..

A backup function to local server or cloud based wouldt be an appreciated feature.

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totally agree !

this feat is a must

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vera has it ...

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Just had this problem and had to start from scratch

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thinking of leaving Zipato box if this feature is not provided SOON.

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how many boxes did you destroy?

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I switched to jee-dom

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I agree! Status on this?

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When Zipato is a professional domotica solution , I agree that this is a 'must have'.

Healt care, alarm, central heating in wintertime. you need a quick way to recover.

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Very important indeed. Or is there someway to shift to another controller like with the Aeon Labs Minimote and Vera. At least being able to copy the configuration would be handy and then copy it back. This would also prove useful in transferring owners of other devices across to the Zipabox.

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Is there a status on this?

THis is one of the main reasons i do not recomend Zipato to my neighbors and relatives

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I couldn't sleep last night thinking about the Zipabox would fail someday

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when my zipabox failed at the end of august.. I had to rebuild all from the scratch...

Backup-Restore function is absolutely required in an automation system: in case of fault the system must be back online as fast as possibile..

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I understand this can be a daunting task, but i would pay for such a feature..Easily.

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Has anyone had an answer of Zipato on this topic yet?

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+10000!!!

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Zipato team cannot ignore the answering on this topic for too long. And hopefully will not only send answer like: This feature is planned to be implemented in the near future...

This is a basic fnctionality for a professional system. It is a must and not an E/O chargeable item. Unless Zipato does not plan to be a serious secutity system provider.

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+100000. Attila you had me at "This feature is planned to be implemented in the near future.."

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That could not be too hard to implement.

It doesn´t need a real backup.

Just the possibility to assign a new Zipabox to the account as a replacement.

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Agree. All settings are stored on the cloud so it should be an easy solution. Wonder what you'll Sebastopol say about it.

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With cloud storage, not having this is pretty inexcusable. Currently, my "backup" is going to be taking screenshots of my rules and devices.

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I'm just posting to say that I agree with everyone. I think direct access to to the Zipato (without using the cloud) and a backup / restore function is a huge oversight on their part and two things that definitely need to be implemented.

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Agree, the overall "High Availability" policy of zipato is a question... for which zipato gives no answer

- box could have a defect and we would need to understand how to re-load a configuration on a new box.

- But also the zipato servers in the cloud could fail (I work in a data center and I confirm this happens) !! I expect that zipato is prepared for a failure, but I posted a question in this forum to get an answer on the solution that zipato has in place to secure their servers and have a high availability solution to grant that our configurations and access to our box are secured... Zipato never answered...

So I understand Zipato has NO High Availability solution. A VERY BAD POINT for Zipato team.

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This topic needs to get BumpeD once in a while!

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It is a shame that it just is simply ignored by Zipato. On the other side I can imagine that if they would comment they would say: "We are integrating this feature in our next release of firmware which will be released shortly."... so where is the point.

There must be something happening at Zipato as for a couple of weeks / months there are no news from them. No new firmware, no news on the android beta program...nothing. Lets hope something will happen before xmax and it will be a positive thing.

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Dear all,

Our team is working on a project in which will be offered option to storage controller data on cloud.

Please be patient, we will inform you when the project is complete.

Best regards,

Pero Zovkic

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My past experience with zipato development team is that when they say "will be released soon" we have to understand "we do not know when" and "will not be released before 1 or 2 years"...

I do not want to be too nasty with my comment but Zipato demonstrated that it took them dozens of month and even years to provide basic functions available (such as working thermostats...)

"Backup restore" and "High availabilty" functions are a basic in all IT development (I mean serious ones). Zipato team lacks clarity on their strategy on this topics.

I asked questions on what solutions are in place by Zipato to grant that their cloud would be available if an outage happens on their servers. I had NO answer. If no geo-dispersed clustering solutions are in place, than we can conclude that Zipato is an amateur development company and their plan to ask to pay monthly fees for each basic functions a dead-end strategy.

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Sounds cool.

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Our team is working on a project in which will be offered option to storage controller data on cloud. >> Good to hear!

Please be patient, we will inform you when the project is complete. >> sounds not very specific.

I agree also on Attila who mentioned that it is quiet for several months now.

But Christmas is coming so wait what santa Zipato is bringing...........

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At least I know why they were quite... Zipatile...since they announced it more firmware was released than before announcement for a year...

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any progress in this project? i have zipabox duo today with 62 devices, but have a new house to automate now. The Zipato company choose to make new design/new product's before making current products to work 100%, so i dont know if i should choose it for automating bigger projects and sell it with my warranty as installer.

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Stian, I'm in exactly same situation. I would love to make this system earn for my living (and of course Zipato's). You definitely cannot sell it as service under Waranty as things can break down even when they were working before. You can only give Warranty on the installation, but not the service. That would kill your business.

lets see how Zipatile will perform. I believe it will be a lot better as it has a lot faster hardware. Zipabox is definitely not ready for commercial installation and for large systems. Too many busg and errors.

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Just want to state that I really need this feature to as I have 74 devices/64 rules and counting. I'm leaning towards creating an excell sheet or a bunch of screen grabs just to be on the safe side. I'd rather not though...

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when will this be implemented? it seems every other controller out there has this function now. I just had to refund a client whose box stopped, and he does not wish to go through this again so switched to fibaro.

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This is so important, we need this.

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Yes, indeed extremely important.

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Any update on this?

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Apparently the support can do a backup for you if you ask it in the ticket. This is of course not the final version, but at least something until it is finalized.

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Hello '8 months ago' Zipato?

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Chirp chirp (cricket sound in the backround...)

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I had to replace my first Zipabox within 60 days of installation. I was surprised to discover at that time there was no 'restore' functionality and would not go through that again.

For those that install/support Home automation equipment, what other controllers would you recommend that DO include backup/restore and support ZWave and ideally Zigbee as well?

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Tim,

As far as I know most systems (but Zipato and Smarthings) can be backed up. Vera Plus can be backed up, see below, as all controllers I'm sure it has its pro's and con's but I have read and heard mostly good things about Vera, is much more user friendly than Zipato or Homeseer for sure. Downside is the fact that is more limited on protocols and devices that can interact with.

http://support.getvera.com/customer/portal/articles/1630803-settings-tab

If you don't mind an advanced interface, and spending more money probably you wanna take a look at Hometrollers by Homeseer. Also interface is "old fashioned" but, you can design your own graphics on the pro versions. Those can be backed up.

Fibaro Home center can be backed up, see below.

http://www.fibaro.com/us/the-fibaro-system/home-center-2

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Now that cluster feature is done, this should be the next feature on the priority list. Obviously cluster was more important as that is a chargeable item. Hope backup will not be.

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If they dare to charge for a basic function that should be implemented since the conception of the system I would immediatly take my two zipatiles and zipabox and sell them on ebay or amazon...

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+10000

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I agree

servers availability.

I have seen the same questions for more than 2 years now. Without answers !

Instead, Zipato team is sending messages about thier strategy to make users pay for basic functions.

Zipato is a great concept, but I keep on thinking it is spoiled by a wrong development strategy.

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Alberto - thank you for the suggestions. I had an early model of the Vera (6+ years ago) - unfortunately, it had it's own set of issues at that time, doubtful I would give it another go. One of the primary reasons I went with Zipato last year was their security module. I finally have all of the original wired devices (glass break, motion, door sensors) working and I have yet to find another vendor that has this type of support.

Granted, I could replace all with new modules but that would be a last choice. I do like the flexibility Zipato provides, but the lack of backup/restore as well as the problems when their servers are inaccessible are the primary downsides for me.

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I like zipato too, as I said before, is the most versatil system there is right now. It can talk to almost all automation protocols, "supports" many type of devices. Unfortunatelly it lacks of some very basic functions, just as this one, also I feel they have focused on versatility rather than reliability.

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What I do observe is that we keep on asking questions to Zipato teams about backup/restore functions.

Also we do ask questions about the technology they use to grant servers availability.

I have seen the same questions for more than 2 years now. Without answers !

Instead, Zipato team is sending messages about thier strategy to make users pay for basic functions.

Zipato is a great concept, but I keep on thinking it is spoiled by a wrong development strategy.

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The basic reliability is still missing in this whole project. It is quite useless produce fancy UI devices, if "engine" is not working.

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Just checking... 4th most popular topic, and it has received... 0 answer. The top 25 topics are all either completed, in progress or under consideration. Looks deliberate to me. I don't get it, it's critical for any business application.

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I totally agree. I face the same problem. And statistically most of us will face it either by broken units or new replacements.

Zipato, please reply!

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I know zipato has been working on this. Actually the firmware 1.1.32 implemented some structural changes in order to support snapshots (backups). I don't know when zipato is actually realeasing this function.

See attached.

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Keen eye indeed!

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Posted on: 25 November 2016 07:04 PM

Next week will be announcement.Zipato Support Teamwww.zipato.com

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fantasti. Looking forward to!

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The week past by, did I miss the msg?

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Sadly that is the normal from Zipato team.

When the say next week, they really mean next year, or next decade......

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Well, at least now you can see "snapshot" option on Zipato API, which means they are integrating it, I tried to create a snapshot from API but I guess is still not enabled.

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Something new about this?

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No, they're getting some awards at CES in Las vegas now, its a better priority they think.

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a must (i "heard" that it is erady fro Zipabox and close to be finished fro Zipatile)

Is it not a pre request to be Zwave+ labelled ?

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I'm sorry Zipato, but it just isn't good enough that is not in place yet.

I have now heard it is just to be relased for atleast 1 year...........

I'm about to leave your platform, and alot of my friends too, due to the missing backup possibility.

Maybe you will have it in place in 2018? 2019???

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seems this is implemented, but it requires you to upgrade to PRO, so $100. Which is fine I guess, but before I spend any more cash on this box, I first want to finally get the Global Cache working. Not going to spend $100 on a system that doesn't work properly.

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Fully agree! Global Cache works but NOT in rules... I have a ticket open I believe for more then a year now. Zipato cannot get this to work in rules... What use is IR support if you can only control it from your PC...

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I think a backup function is essential and should not be connected to a pro abo...

Especially not for the beta tester and with all the problems the last time... just my 2 cents

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Good news my friends, looks like backup is comming pretty soon... however it will be a PRO feature which I really don't understand why at least they won't give you the chance for making one backup if you are not PRO or at least a pay-per-backup. I can assume most people would only use Z-wave devices but maybe a lot of them and 99 euros for backup only could seem pretty expensive.

https://www.youtube.com/watch?v=_NV9qkpHI_M

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was going to write something less pleasant about charging for backup, but lets see when its working.

still holding of trying to be convinced they get system stable so i can upgrade to a zipatile. This is not convinsing.

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I also think is a very basic feature that any controller should have included for the price tag on the controller.

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I really hope this i a joke. They just can't place the backup feature under the pro liscense...

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Wow, I clicked on buy now for the Pro version. This opened a pop-up to pay with a credit card. I noticed below:

This payment will be processed as a Skrill Guest payment and is subject to the Skrill Privacy Policy.

Then I clicked on their privacy policy, and saw below:

2.1 Information We Collect from YouWe may collect and process the following data about you:

  • your full name, address, email address, telephone number, date of birth and bank or payment card details and any proof of your identity and/or address that we may request,
  • details of any transactions you carry out through our Website using your Skrill Account and of the fulfilment of your requests,
  • details of any bank account (including, but not limited to, account holder, account name, account number, sort code, online banking PIN, Transaction Authentication Number “TAN” and password, available balance and transaction history of your bank account,),
  • details of any credit, debit or other card used by you for transactions,

Are they F-ing serious? No way in hell will I pay using that dodgy firm. Please add PayPal as payment option.

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Everyone that has used skrill knows it is a bad service, I used it to pre-order two zipatiles and I even had problems to make the payment. At the end I had to use Paypal to send the money to Zipato.

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Can zipato give an update of when this feature is going to become usable? seems that everything is set, even a Zipato TV video has been published. But at this point I haven't been able to create a snapshot of any of my three controllers (2 zipatiles and 1 zipabox), I keep getting the following messages...

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Dear All,

We are glad to inform you that the Controller Backup feathure will be available during the day tomorrow.

Don’t hesitate to comment below if you have any questions.

Best regards,

Pero Zovkic

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Thanks for the feedback Pero!!

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Delayed for tomorrow?

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Hi Pero, when exactly tomorow? That is today?

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great, thank you , keep up the good work!

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Good news. Thanks!

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Hi

What did you expect for Thombox users ?

Thanks for your information

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Hello everyone,

I would like to apologize because we will postpone the release of the backup feature for the following week.

Final testing did not provide satisfying results so we decided to take this step.

I will keep you informed if something changes.

Best regards,

Pero

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Pero, thanks for the update and for sure better a fully tested function than issues after releasing it :-)

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Hi Pero, thanks for the update. But perhaps you can give also me some additional information:

1. Will Backup stay a pro-feature only? Not a single backuppoint for smart users? (I find it quite unusual, even Microsoft Word has a save feature in its cheapest version ;-))

2. If the box fails and I get a new box, will it then be possible to use the backup to restore everything?

3. Will the pro licence be valid for the new box as well or do we habe to buy a new pro licence if the box breaks?

And my last question is about pro-licence in general: Zipato used to say, that pro licence includes all updates for the period of one year and thats still to be found on your website. Now Dominik Klepack wrote about the brand limit:

Before having PRO upgrade, activation of each additional communication

protocol/brand was charged Euro 59,- and the idea behind the PRO upgrade

was to allow customers to upgrade their controller with all currently

available options for one time fee of Euro 99.- instead of buying each

function, one by one. Of course, this only includes all existing
functionalities, and NOT the functions which are not yet existing
and

will be eventually developed in the future.

https://community.zipato.com/announcement/brand-limit-explanation

Does that mean that you skip the one year period? Would be a pity as there are quite some things in the pipeline (Amazon Echo, Google... etc.)

Best regards

Klaus

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Hello Klaus,

1) the backup feature will be a PRO feature only

2) if the ZipaBox fails, and you have created a backup al ready on the ZipaBox which had the PRO licence, it is bound to your account, and can be restored to another ZipaBox (if it is a replacement, the PRO licence would be transfered to the replaced ZipaBox)

3) if the ZipaBox fails (RMA) the PRO licence would be transfered to the replacement

With the PRO licence you will get all the upgrades in the following year (Amazon Echo, Backup etc.) and you will keep these forever.

Best regards,

Stefan

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Thanks a lot (even though I´m not quite happy with your line between pro and smart licence as it makes it hard to recommend Zipato to those, looking for basic features only.)

But I already I feared there would be an even bigger change in your policy after Dominiks posting.

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Hi Stefan,

is there chance now for the troubled tester before version 1 for the backup?

This is a very essential part. I am currently with the problems and other not ready to purchase a Pro license. :/

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Hi,

Is that meant what we have to pay each year $ 100 to keep it's own backup?

It's really expensive for this basic feature.

BR

Mihel

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Hi Michel,

with pro licence you will get all existing features and those, developed within one year. So if you buy pro feature now and backup becomes available within one year, you will keep it forever. If it takes longer to develop backup, I fear you have to buy another pro licence when backup is available. (I still hope that backup will become a smart feature one day.) The biggest problem is, that sometimes there is a huge timespan between the first announcement for a new feature (will be available next week) and the time it is really implemented... Backup has been announced for more than a year now as "soon available"

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Hi, Klaus,

Not so sure of your explanations.

I'm afraid that a backup made one day is no longer available if I don't continue to pay the subscription. Zipato's subscription policy is not particularly sweet.

Furthermore, with Zipato, I understood that until a function is not declared as available, there is unfortunately no reason to think that it will be one day.

BR

Michel

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What's the current situation? Doesn't a copy of all the rules and devices already exist in the cloud?

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@David Pritchard,

I has to, "backup" feature exists as a Zipato only feature, otherwise every time we upgrade firmware we would end up with an empty controller. I also do not agree backup feature should be PRO, the most basic controllers and devices include this feature for free, to me a basic feature should not be treated as PRO. To this point is still not available to users, even with PRO, I have tried to create snapshots with Zipabox under 1.2.15 and Zipatiles under 1.2.15c with no luck, it gets stuck in the same window.

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So, even though this copy must exist in some form, if today your dog eats your Zipabox, there is no way for Zipato to restore the devices and rules to another box?

This is our data. We have sweated over these rules for many hours. I agree that providing us with a means of not losing them should be a basic feature.

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I have no way to prove my previous statement, but to me is the only way they could restore our controllers after firmware upgrade. They even mentioned that previous firmwares of zipabox stored too many copies of statuses of devices and that was why it was so slow... I assume they need to back up most information to be able to store statuses.

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Well, the fact you log on to cloud and everything is stored there proves that the backup is already used. Im sure that because Zipatile is using Android and not Linux (unlike zipabox) creates double problem as Zipato will not release the backup feature if it only works for zipabox - these functionalities are a lot easier integrated if the core box system is linux and is a pain in the ass if Android as Android is optimized for portable devices and not controllers - just have a look around and try to find another android based zwave gateway. You cant.

Why would zipato make a video about the backup on youtube and then after 4 weeks later still not release? There must be something that is not there, otherwise it would be released long time ago.

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I don't know enough to know whether the firmware could be updated without backing up and restoring the box's configuration.

But the web interface definitely looks like it has a fairly complete representation of the rules and devices.

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Any new estemated time for backup?

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Dear Tobias,

we are still testing it, yet the backup feature should be released next week.

Best regards,

Stefan

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Any Update on this?

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Yes, do you guys have an update?

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update?

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Soon three weeks... any update on when this will be released?

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What about it?

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@Zipato - updates please?

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Hi,

we are still testing and we want to be sure that backup works every time. Please be patient.

Regards,

Dominik

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Received my Zipatile last week and must admit I am quite frustrated and cant see myself not returning it.

Last night my Zipatile crashed and somewhere in the process of trying to restart the app (kept crashing), I managed to reset it so that I lost all my devices, rules and scenes. Trying to recover, I realize that there is no backup on the server, and I had to spend the better part of today setting up the system again just to realize I have to pay extra if I want to avoid ending up in the same situation again.

I can accept that not all non-critical functionality are fully mature, like bugs in the rule creator, lack of (updated) documentation s forum etc. but being forced to sign up for a expensive PRO license to have basic backup functionality, on what to me have been an unstable system is totally unacceptable...

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I totally agree with you

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The backup function is indeed desperately needed for ALL USERS, especially giving the facts of the still not very stable system. It at least could minimize the impact of crashes, device lost issues etc. for both the User and Zipato.

Just recently I faced a crash of my Zipatile (mirrored screen. After restart one device was lost and WEB GUI and Zipatile App no more in Sync.). Sadly the support couldn't help me in the time of a couple of days and finally I had to rebuild rules and include the device again and hope it's working now. A proper backup would have allowed me to restore to a state prior this sudden crash.

This is actually what I would expect THE ADVANTAGE of a cloud based system.

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+1 x 100000

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UPDATE PLEASE. Also, I understand this is a PRO version, but you should have same approach as lets say the bran limitation difference between Smart and PRO license. Allow Smart license to be able to have only one restore point. Backup is a standard feature for all other controllers and users should not be forced to upgrade just to feel safe. Why should an end user chose Zipato system over other systems if it is not possible to backup?

If you would allow only one backup point that will be good enough for most basic users and if someone needs more, that is a sign they are prepared to purchse PRO license.

So please give us an update on this and allow only one backup point for SMART license.

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+1 * 1000000

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Agree with Attila, at least one backup point should be for free.

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Well spoken Attila, totally agree!

Dag

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I also totally agree with Attila.

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I totally agree with Attila as well :) PRO = unlimited backups, SMART = 1 backup point

I wonder if Sebastian will ever respond to this request...

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Good morning

just give us a backup! Happy to pay for it...I have work for several days (>7) in my box. If it breaks down I'm in big trouble!!!

Please Zipato give us an Update which says it is available and working now.

Thanks

Beat

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Guys i'm sure the zipato team will consider all of your ideas, but I rather have a backup that is working from the start then a half finished product.

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Forgot to describe the 1 backup point. A Smart license owner can create one backup point at any time where the older backup point will be ower-written by the newer backup point. Just to avoid confusion as to what happens when I already did use up my one point slot.

SMART license without possible backup is not technically SMART is it?

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What is the difference between smart licence and pro licence?

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I understand that a smart license is a standard license and so I am the holder of a smart license. I am zipabox user since before/under firmware 1.0. When I want to backup I am asked to buy a pro license. Attila wrote" A Smart license owner can create one backup point: but I can not.

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That´s true because right now the planned backup feature is supposed to be a pro-feature. Attila wishes, that backup is going to be a smart feature. So he want´s that smart licence users can use one backup point. Right now nobody can use backup (still under construction) and zipato shows no intentions to make even one backup point a smart feature. So we all hope, that Sebastian will change it mind.

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Well said Klaus. I just described the possible SMART license owners proposed limitation to backup feature.

Michael, if you were here before 1.0 you should definitely get in touch with support.

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Hi,

how I understand:

When u are a User before FW 1 was released, u will get all Feature for Free until FW 1 was released.

Like HUE etc....

Backup will be released soon, so I think this Feature will not be included for them.

Just want hint for all you Guys that are always complaining....just google KNX SmartHome Devices ;-) .....

regards Helle

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Maybe you are right. I dont remember now, it was long time ago.

But anyway, Helle, what is your view on my suggestion? Makes sense?

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Hmmm its difficult....u know..of course everybody like freebies...

But always remember...without money Zipato will not be able to bring us more awesome Feature!

Just have a look to other Gateways Manufactures.....with Zipato u get fast Support, always new Stuff, Device Integration is also fast.

Its a point to think of, right?

regards Helle

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I dont see backup as a "freebie", any respectable automation controller (not only home automation), even microcontrollers can be backed up. This is something that almost every device since 1990 should be able to do.

There are other smarter ways to make money, I think no one would object paying for awesome features, like Alexa, but is free? doesn't make any sense, and I'm not complaining about having Alexa for free, I'm just saying that in my mind, and I think most guys around here, backup should be the most important feature of all. You could charge for Alexa, Doorbird, etc... even they could charge if you want an unsupported device to be added into Zipato (of course if it can communicate with it).

You compare it with other manufacturers, as far as I know Zipato is the only one without a backup feature. Don't get me wrong, I really like Zipato and think they have improved a lot, but I have never liked their paid services policies.

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I gladly buy more stuff from zipato, like moving to zipatile and buying PRO.

However the company needs to prove them self first.

I have been a customer for a really long time and for me its been more of a beta tester since I did buy the product several years back.

If you think its sometimes unstable its nothing comparing to the history of the product.

Get the stuff stable, and start with deliver what was promised and I gladly start buying more stuff from zipato. Until that aim not spending another dollar.

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I will pay for a PRO license as soon as there is a stable backup tool available. What is the status?

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The status is, that last week I lost 8 of my z-wave devices with no reason, and I asked them to recover them. And support closed my ticket saying that "Z-wave devices cannot disappear without any reason". And because of another bug or maybe device issue I found that when signal to turn on all devices is broadcasted, devices that "dissapeared with some unknown reason" respond to that signal and turn them on even when they are not in device list.

And from the explanation for closing my ticket I learned that "Backup option is available with PRO licence." which apparently is far from true as I read here.

Maybe removing people's devices and asking them to reinclude them each month is a good market strategy for selling backup option, but functionality and quality would be better motivator to buy Zipato services.

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Hi

I have a cluster with zipatile and 2 zipaboxes.

Last week support remove one controller from cluster and reincludef it next day.

I lost most of my rooms....

Is there a way to get these back and attach them to the proper devices...

I have of course pro licence... but backup is still failing.

Furthermore since yesterday I cannot arm my partitions... No secure session message from my android app.

I am still confident... but less and less

Any idea?

Christian

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With over 100 ZWave devices and similar amount of rules, having a back up is an absolute must. If my zipabox fails and I cant restore the configuration then 1000% sure I will not be using Zipabox anymore onwards. Instead I would rather spend my energy n configuring another Zwave controller that does provide that.

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@Christian in all my cases when I reported missing devices, support answered that they don't know why it happened and I need to reinclude them on my own. I've been doing that over a dozen of times with a device or two missing in two week period. There were months when it didn't happen and months when it happened 2 or 3 times. But recently I lost 8 devices that took part in multiple rules, support of course refused to do anything, so reincluding devices and fixing rules became very laborious.

@Martin S. I wanted to do so, but fortunately for Zipato other solutions have limited rule functionality because they don't support threads, waiting in scope of a rule and joining (killing previous instances). That's only thing that keeps me with this buggy platform.

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Same Here.

My controller will also not be replaced by a new zipato product if it fails. If I have to rebuild the system... I will do it on homeseer instead.

And I really don't understand why they don't get this ready and released... my god, this thread is several years old! And only releasing it to the pro licence.. in think that is a big mistake! It will make it too easy for smart licence users to switch platform if their zipato device break.

What FW are you guys running?

I'm still on 1.2.15, scared to move to the next one because this is the most stable and quick I had in a very long time..

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Version 1.1.38 was fine - it was second fix to first release 1.1.34. Then I was stupid enough to install next update 1.2.20 with multiple fixes and even more bugs. Now it's 1.2.22 so it is a second fix after upgrade but I'd wait at least a month before upgrading. Of course this regret won't return my 8 devices removed from device list and rules that I have to fix.

As version history shows Zipato tests software on people and two upgrade releases required two fixes to be stable.

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This is not a system I can recomend.

I have bought a Zipatile 2 weeks ago, and I'm getting closer, that it is waste of money (My own mistake, as I did not go through this community before buying - I know).

Not even a basically backup function in the product. But you get it for $100 more??? And the manual is missing to explain basic things in the Zipa-world. No way to have individual user rights ect. ect.

I'm so close to order another system. Probably Vera as my friends told me to do long time ago.

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Finn,

I agree with the backup function, I think it should be a basic (free) capability, specially with the capacity and flexibility of Zipato systems, I currently have over 100 rules controlling over 100 devices (most are multi sensors so physycally are not that much).

I don't think it is a waste of money, I agree there is lack of documentation but Zipatile is very powerful, and the only controller with user interface integrated in the market (of course it has downsides too). I don't work for Zipato so not trying to sell anything, just saying what I think.

What do you mean with individual rights?

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I agree with Alberto.

Backup is a bit harder for a system that encompasses so many different protocols. But I agree it should have been a priority and a basic free feature.

You should look at the Vera community then, and see all its failings, not to mention the numerous server issues it has. 1 every month, and sometimes they last hours. If you think vera is the answer, then you still need to do more research. Try Homeseer or Fibaro. Though their controller is still more expensive than a Zipabox plus pro licence, and only do Z-wave. Fibaro Lite has no virtual devices or variables either.

The Zipato youtube channel is also very good. Better in my opinion than a webpage or book manual. And there are the Knowledge base Pages here too.

Backup is still not finalised yet, it may yet be available to all users. Fingers crossed.

What do you mean about individual user rights? Heres a tutorial of alarm rights https://www.youtube.com/watch?v=h8-6E2hchSY&t=6s this is now updated to with "tenant" user too.

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So all rolls back to the fact that somehow everyone agrees to my suggestion. Allow for 1 backup point for Smart license and unlimited for PRO license. Similar to the network limitation.

Zipato - what is your take on this?

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@ Alberto @ Adrian: What I mean with "user rights" is, that for example my son can setup his radiator temperature with his phone, and what else I have set up for him. But he has also access to all my settings - and for the girls room, he can tease by making different settings - even away from home.

I would like to make some settings/rules that only HE can manage, and not all others. And the same for other users. If it is in Zipato, I cant find the feature.

@ Adrian: Year I have read about the stability by Vera, and that was the main reason I did not bought this (My friends has the problem very rare, so they still find it a cheap/great system).

The Youtube channel is good to see how the setup is - How to do things. But for a beginner like me, I need a lot of basic knowledge. For example what are the possibilities in virtual devices? (At youtube I can see how its setup but for what?). Is it possible to set up a switch to other things as ON/OFF? What can I do with a virtual temperature?

Lots of this basic I still not know - and Yes I'am a beginner I know :-). (And here it surprised me that there was no backup function otherwise I pay 100 more - I gave more than 300 Euro for the Zipatile. With hopefully many hours of programming/setup over time, it all can be gone in seconds).

And for example I have a problem with a "Schedule", that only works in the moment I start the Schedule. I'm quit sure I have done something stupid, but I cant find some good explanations of the Schedules anywhere. Maybe I miss a Join or something.

@ Attila: If I understand you right, so Yes, it could be great to have 1 point (Always latest setup) as backup. And if I wanted to roll back in my backups I can pay a Pro licence for it.

I will try to give it one more chance, but you have to give me right, that some of the "topics", is a little frustrating to read - some with months between answering from Zipato :-)

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Finn,

Ohh I see, about rights based on room/device scope is a very good idea, as far as I know it is not possible right now. You could probaby create a topic like this one and see how many people is interested, if there are many I think there is a better chance Zipato will consider this implementation, I would expect a lot of votes.

It is hard to start with Zipato if no previous automation experience, I agree there is a lot of improvement yet to do in regards of documentation, but it is also very hard to include everything in guides, i. e. possibilities of virtual devices are huge, I think this is why the community exists, if you have something in mind, even if it you don't know how to do it you can always ask to the community and you most likely will receive feedback.

Regarding your schedule problem please create another topic explaining what you want to achieve and a print screen of your rule (Show scheduler config), and we will gladly help. Something that many people forget is to use tags in topics, that is why is so hard to search for related topics using the search engine.

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@Alberto, I disagree that it's hard to start with Zipato without automation experience. Rules editor is simple and understandable - far better that LUA and far more functional that Fibaro blocks. I tried Vera and Fibaro before Zipato and my decision was conscious - Zipato was promising, flexible and had good support for devices.

But Zipato has also a dark side - which is a subject of that topic :) and that dark side makes devices disappear from network and Zipato denies acknowledging that issue (closing tickets without help or leaving them without action and contact) and says that if you want to have backups for whatever reason of yours, then pay for it. Well, in first place I need backup, because my devices are removed regularly from device list. And recreating them and fixing rules is very laborious.

And frustration comes from awareness, that Zipato is probably one of best platforms in terms of features and one of worst in terms of reliability. Because losing devices is not like "I click a button and light doesn't turn on" but rather "I open web control center and half of my rules is invalid because devices disappeared".

Other that that, it's a great platform and I can recommend it to everyone ;)

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@Tomasz

"And frustration comes from awareness, that Zipato is probably one of best platforms in terms of features and one of worst in terms of reliability. "

And I was so close to abandoning my Vera and Fibaro setups to switch to Zipato :( In my own experience, Vera has been the most stable platform I have used. Their new UI7 has introduced some problems, but it still wins over Fibaro in terms of reliability. Everyone I know, however, keeps pushing me towards HomeSeer as it seems to be the most mature and stable platform on the North American market. The only thing stopping me is HomeSeer's absolutely horrible GUI.

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@Tomasz I consider using Fibaro and Vera to the point of using LUA previous automation experience. To me, zipato was straight forward, I do automation for a living (industrial) and still had to learn all the differences in protocols, programming, capabilities of processors and UI and bugs. Also there is a big learning curve (nothing to do with zipato) about each protocol (zwave,zigbee,knx,modbus, etc.) that zipabox can summon to its protocols. I can imagine the difficulty of someone without ANY experience of programming, automation or any other domotic system may find overwhelming zipato's platform, specially without updated and complete documentation.

To be honest I don't have experience with fibaro and/or vera, I find myself confortable with coding so LUA is not the reason why I don't try them, in my research all of them have stability issues, but zipato seems more powerful and flexible, than others. A must for me is a good alarm system, which Zipato seems to have the best so far.

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Any update on this?

"It is getting quite absurd with a while.

Months ago you said it will be released "tomorrow" and now - nothing at all.

What kind of bug can take this long to fix, when you first thought it is ready to release?

In this time you could programm this feature from scratch I guess."

(excuse my irony and cynicism)

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Backup is working even in cluster... But I did not go into the risk of doing a restore...

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Really?

For me it is the same as "always".

When I click on "create snapshot" it asks me if I want to upgrade. (I am a pro license owner)

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Wooow that would be a big improvment!

@Zipato Support: Could you please officially confirm that snapshot backup is working now even if a pro license is needed?

Thanks

Beat

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For me too, it asks me to upgrade when I want to create a snapshot.

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Yep. Me too. Maybe it's not actually ready yet?

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working - able to create backups , but not to delete them - WIP...

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Interesting. You must have another webgui than I have. I still run into the "update pop-up box".

So for me it is WIP as well, but for me it means WorkIsPostponed :-)

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@Christian: do you have pro license?

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I have a pro licence on all boxes in my cluster

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@Christian: you must be on a different level then...I just did the upgrade to pro license. And got message...not available...

Shame!!!

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Hi,

same here. I have a cluster with a zipatile and a zipabox, both have a pro license. I do see the button to create a snapshot, but when I click it I get the pop-up that no updates are available ... If ever my configuration of 100+ devices and 50+ rules goes down the drain, I will change systems immediately.

Lars

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I won't put a penny more for this system, for any reason. Not before, if basic stability is missing all the time. I have been a betatester now 2,5 years, and still I feel like a betatester. It is quite embarrassing to ask more money for basic functionality.

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When will backups be working?

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Everyone. Just to confirm:

Upgrade to latest firmware 1.2.29

After creating a restore point, adhere to the new message that to the controller it takes up to 20 minutes to create the backup point (something similar also applies to the restore)

When restoring the controller, the controller will restart (a bit delayed, like 10 minutes later, but there is nothing wrong with it). After the restart is finished and zipatile back to normal operation, refresh the browser and voila - your items will be back as before - tried with one rule and it was back.

IT IS WORKING NOW. Im sure Zipato will release a video tomorrow of the same.

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Attila,

A question: Does the full backup allow for a full "bare metal" restore to a new controller, so that the devices do not need to be manually connected/attached to the controller?

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That sounds like excellent news!

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Upgraded to latest firmware - backup still appears to require a Pro license.

Are you not going to allow at least a single restore point for those of us that have had a Zipabox for 18+ months and purchased the product with the understanding the backup feature would be added 'soon'?

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Tim,

The official answer from Zipato has been the same all the time. Backup/restore is a PRO feature only. I don't agree with it but it has been like that since the beginning.

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As Alberto stated, currently it is a PRO only feature unfortunately and you should contact Zipato support to discuss possibility. I also hope they will allow at least single backup point, it only would make sense.

Robert - as far as I know this is definitely possible, but not at our end (currently the webUI is not designed that way). Support can get the whole settings transferred via backup over to a brand new controller, however both controllers would need to be online at the same time. Contact support if you require this task.

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Attila again many thanks for testing this and reporting your results here! Very helpful. And my strange feeling to have a box with no backup has gone down by about 45% ;-)....I will ask Support again if it will be possible to move backup to another box. Last time they said NO!

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If I were an installer I would definitely want the option to copy a set of rules over to a customer's box. The time savings would be immense.

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I asked Support and answer was that they are working on it. It is not clear by now if also an "Upgrade" from Zipabox to Zipatile will work. But they want to get it working from one box to another of the same type...so now we will have to wait and see which priority it has.

I would like to upgrade my box from Zipabox to Zipatile as performance seems to be much better. But as long as I can't just restore everything on the new box I will leave it...

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If I purchase a PRO license today, will I own the backup feature for life? Or, does it require a yearly renewal?

Also, can someone please post a link to the web page where you purchase the PRO license? I searched high and low but can not find it.

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Yes, any PRO feature currently valid and also implemented within a yer is free - you will receive it.

In the Web UI on the top bar you have PRO activation. Before you need to purchase credits. Alternatively as you would start the backup feature a warning window would appear stating this with a link to purchase the licence.

So 1st go to the credits tab on the left and buy 100 credits - and payment via skrill (you need card)

Then you activate the PRO on the top bar. and voila, now you can backup.

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Thanks Alberto and Attila! I went ahead and upgraded to PRO.

My firmware is currently at 1.2.24j and the UI states it is "up to date". Attila, you stated earlier that firmware version 1.2.29 is required for the backups. How do I update to 1.2.29?

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Usually when you are not up to date with official firmware and you login through a web browser it will ask right away if you want to upgrade, in case it doesn't for some reason go to controller settings (from web UI), look at firmware section, select "official", then LOAD and then type "YES".

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hm, 1.2.29 is the latest official firmware. Just update your firmware in the gui ... it works and is fine.

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So you have to pay 100 dollars to make a backup? Sounds a bit expensive :( What happens if you do not renew your PRO after 1 year, does the backup disappear?

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According the support you will keep all functions available and developed ones during the one year timeframe

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....and you still have to pay 100 dollar to make a backup.

Sorry, I think it is stupid. A backup should be a standard feature like any other z-wave controller.

This is not the way to make money.

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yes its annoying. I have a zipabox that had pro licence from over 1 year ago, my main house one. Now I need to renew it to get the backup feature. F that.

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Unbelieveable! Support told me that you keep all features forever with pro licence. If backup (which I think should be ab basic (smart) feature) really requires to pay 100 Bucks per year, than it´s a rip-off ;-(

So please Zipato, if you depend on the money, than make the box more expensive but please don´t make people think they buy a serios device and then, after they spend many hours on learning how to use it, rip them off. Without backup a zipabox is a toy and not a serious device.

I only one could live without backup if support could provide us with a backup in case of a breakdown or a new box. But even then I think it would be easier to allow one single backuppoint for alle users. Otherwise I´m quite happy with zipato but that´s not understandable. In fact it is the only system I know without a "save" function and I hope winword, exel and so on will not follow and charge us annualy for a "save" function ;-(

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Klaus,

I agree with you for the most part (I think backup option, at least 1 backup, should be for free), but you don't need to pay PRO licence every year, you pay it once and then you will have backup (and all the other goodies available at that time even though you might not need them nor be interested on them) forever.

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Thats what I´ve been told and I also wondered about Adrans post who wrote that he has to renew his licence.

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no my issue is that my pro licence had run out before the backup feature was introduced. If I had the pro licence still valid when the backup was introduced, I would have it forever. eg if you have pro licence now, you get backup, if your 1 year term runs out next week, and zipato introduce, cough cough, Doorbird SIP or play-fi or google home ( i wish) feature the week after as a pro feature you would not be entitled to this unless you purchase pro again.

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Hi Adrian,

thanks for the explanation, thats really a pitty and I hope Zipato will one day change their mind about the backup policy. Especially in cases like yours.

Best regards

Klaus

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Hi Guys, I'm totally new to zipato and I agree with you : The features included or not and what mean the Pro upgrade was unclear .. until I see the upgrade banner in my box .... And yes, a backup feature, even limited MUST be part of the basic offering !! I don't think that their competitors are paying for a backup :-(

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Ok, could somebody say how to procede with the buckup option? I dont want to create any bug. You restore the buckup and then what? Do you wait a few minutes? You Sync? Or refresh? or all at the options before mentioned?

Kind Regards

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creating a backup will take about 5 minutes to do, but restoring will take about 20 minutes. The reason is because it restores everything. A whole system, whether restoring to the same controller or another one. You will see the controller (zipabox or Zipatile) reboot and flash itself, then reload everything. Just be patient, it will complete then you are ready to go.

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Zipato has a video about it. Check out the youtube zipatotv channel

https://www.youtube.com/watch?v=ul08QQgwAxU