Push notifications not arriving after upgrading to new iPhone

Carlos Acosta shared this thanks 6 months ago

I upgraded my iPhone and now I'm not receiveing push notifications on the new phone. Earlier when I used the old and new phones parallel, I received notifications only on the older phone. So I logged out and deleted Zipato app on older device but it didn't help.

I also reinstalled Zipato app on new phone but it neither helped.


Is there a problem with some kind of push handler stuck in the System or so? How can I make the push service work on my new phone?

Comments (7)

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Hi,


Any news on this? Push notification is very important for me to get proper info of my house’s status.


Thanks

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Maybe try to delete the phone number from the contact, save and sync, then add again save and sync. On android you can delete data app and cache, that solved the problem for me.

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Hi Alberto,

Thanks for the suggestion. I did not have phone number added to "users" neither to "Contacts". As far as I understand push message sending has nothing to do with phone number (you can get push on an iPad without SIM card also)


Nevertheless I tried your suggestion:

1. Added phone number to "Users" and "Contacts"

2. Save-> Sync => No push arrived

3. Removed phone number to "Users" and "Contacts"


4. Save-> Sync => No push arrived


5. Added phone number to "Users" and "Contacts"

6. Save-> Sync => No push arrived7. Removed My Zipato app and all its data from iPhone

8. Reinstalled My Zipato app and enabling push notification => No push arrived


So no success so far.

Anyone from Zipato support? Can you please help me?


Carlos

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Hello,


we have issues with push notifications to iOS apps.

We are working on a fix.


Best regards

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Hi,


Same problem over here. For already 1-2 weeks I don't get the push messages. But yesterday (by chance) I got one while my Iphone was on (not standby). I checked the background settings on IOS and noticed that the zipato app was not listed. I hope that helps


BR

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Push stopped working on my old iphone 5 with ios 10.3.3 for about 2 weeks ago.

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Hello Team,

Any news about this topic ?


Thank you