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What steps should I take when my Zipabox is offline?

Bambam shared this question 8 years ago
Need Answer

Today, I moved the Zipabox to a different power outlet. Now it's offline. Somehow I can't get it online anymore. What are the steps to take to get the box online again?


What I already did:

  1. Turn off internet modem, airport extreme, zipabox
  2. Turn on internet modem
  3. Turn on airport extreme
  4. --- internet is working ---
  5. Turn on Zipabox
  6. Log into dashboard
  7. --- zipabox is offline ---

I'm out of options, someone any ideas?

Comments (4)

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When internet is running, add power to zipabox, Then Ethernet cable.

Hold down button 2, while holding push reset button and release, continue to hold button 2 for 5 sec. Release.

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Kristian Olofsson wrote:

When internet is running, add power to zipabox, Then Ethernet cable.

Hold down button 2, while holding push reset button and release, continue to hold button 2 for 5 sec. Release.

is this procedure for zipabox reset? i tried it but it seems useless, all device info are still there. any ways to reset by user?

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This reset doesn't remove your devices. If you want to remove everything just use the devices manager.

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Or if you want factory defaults, you should login to support.zipato.com with the username and password ask the support to delete everything.


Than you'll get response to leave the zipato plugged in, with working internet connection. After that they will reset the box to factory defaults.