Zipabox Local access without internet connection: IMPOSSIBLE

Simone Biagini shared this problem 9 months ago
Known

In the past days, due to several weather conditions, I suffered a power and Internet/phone outage.

The power outage was resolved thanks to my ups, but not internet..

During the internet outage was impossible to access my zipabox.

Rules worked, but no way to connect to the box, so no manual control of devices (when power was back of course) and no way to arm/disarm partition.

A domotic system that directly or undirectly deny to control your home due to an internet outage, is unacceptable.

Was impossibile to Login in to the app, also after a cache&data clearing. With phones (and a tablet, all with different android version, different brands, two modded oreo, one stock oreo) connected to the same network, trying to scan for a locally connection (tap on down arrow in the login screen) I got no results, ever.

Unfortunately there was (and ther is) no way to manually insert the box ip address.. so box out of control.

This must be - absolutely - fixed.

I must have the possibility to manually choose between web and a working local connection (with auto scan and a manual IP selection) to avoid that situation. I must have the control of my home!

Comments (13)

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I have experienced pretty much the same thing. And even though Virtual Alarm was impossible to disarm, last time it happened I was able to login and somewhat control some devices. But my indoor alarm went off and there was nothing I could do to stop it, fortunately sirens have a time limit to sound in order to avoid a burn out of the beeper... My external siren has a switch so I was able to turn it off.

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Users have been asking for this for long, but seems like Zipato don't care.

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"Unfortunately there was (and ther is) no way to manually insert the box ip address"

you can do this on router side

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I'm talking about a way to force a local connection by the app, not about ip assignment : actually the app connect locally only by a network scanning (that do not works). I'taking about a way to say to the app "ehi app, connect to this local ip!"

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Yes, this is a requested "feature" for a long time. We have been pushing for this for years, also for controllers within a cluster to communicate over the LAN not via WAN and the Zipato servers. It is simple and obvious. Other controllers all have this feature that will automatically switch your apps connection to a local connection when on the same LAN. Also if you have ever tried a local connection it works sooo much faster.

Of course with a Zipatile you have local connection via the ZIpatile itself, but not helpful with a Zipabox/micro.

For alarms, I always install a separate emergency z-wave switch or remote somewhere that will disarm the alarm via a rule. We have had this issue numerous times before where either the internet is out, or the controller just wouldn't establish a secure connection to the servers and disable the alarm. A simple switch/contact sensor/or remote working via a rule can disarm the alarm in emergencies.

I think, though I can not confirm, the "new app" will have an automatic switch to LAN connection. Maybe.......... fingers crossed.

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does the thermostat still work when the cloud is gone?

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Have anybody managed to get the local connection working with the Zipabox 2? If I am not mistaken this was an annonced feathure of the newer box compared to the old?

So maybe an Android device should be able to connect to a Zipabox 2 locally? (maybe also with the ZipaMicro??)

Does anyone have any real testing info to share here?

Thanks!

// Henning

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I have a Zipabox 2 but I'm still waiting for the option to migrate all devices and settings from Zipabox 1 so haven't even got it switched on.

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As a little update.

Casually, during the last phone/internet outage I tried to connect locally to the zipabox by app.. and it failed.

I tried two times and the second one I left the phone on "remote connection" black screen, where is supposed to see the network scanning in progress, to open the door or something else; when I got back on the phone (one or two minutes), unlocked the screen.. and I saw my zipabox in the list and it worked on local connection (but ONLY in case of internet outage)

So.. it works, but in a really BAD way. No "scan in progress" message, no icons, no loader, nothing. So you think that isn't working.

Waiting for a QUICK way to switch locally on request.

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I am not sure what the problem is because we don't have many outages here. I even can not remember the last one. But:

I logged off (from Zipato App) on my Android telephone and made a local connection. That was easy: most time i spent was typing in my uid and psw again . Then played around with some devices (Zigbee, Z-wave and 433 Mhz). No problem at all and switch back to a remote connection.

Probably I am missing the point, somehow. Btw: usng a Zipabox 2.

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How did you make the local connection?

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- On the logon screen tap the down arrow (left of register). You will see (a list of) your box(es)

- Tap on the name of your box. You will see the logon screen with local parameters.

- enter your credentials

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remember, as I know, the local connection works ONLY if internet connection is unavailable.

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Download The Home Remote application and app. The Home Remote supports a local connection to your zipabox. This way you can run both the ZIpato app if you want, and The Home Remote app for local connection if need be. The app itself doesn't automatically load all your content, you need to use The Home Remote Windows application to create the app layout and devices first, but it does auto-generate pages and device lists for you. It sounds more complicated than it is, unless you decide to really play around with it.

http://thehomeremote.com/

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Thanks Adrian and John. Will take a look at this this weekend!

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I used the home remote to build a simple interface for my parents, to avoid the installation of zipato app (that cannot be limited for certain users :P ).

You have to learn how it works, but it's a good tool.