Zipatile does'nt charge

Zipato guru shared this problem 2 months ago

Hello I've bought a new zipatile and tried plug it into the power source and unfortunately the inyernal battery doesn't charge at all i've changed the charger also the same problem.

My new zipatile works only under when it's plugged to 220 V and as long as i switch off the power suplly it will be turned off. It 100% that the internal battery is cauisng this issue by not being charged . Has anyone façed the same problem and arrived to repair or fix this issue?

Please advice