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Zipato camera

Børge shared this thanks 2 years ago

Hi team.


I feel like a complete twat, but still.


After a long research I went ahead and bought a Zipato manufactored IP Indoor camera. I wanted something that was fail-safe, and easy to install, and manage though the zipabox.


However, maybe I am blind, or extremely incompetent, but I am not getting this to work.


I have set up the camera on wifi, and zipabox is recognizing it, and automatically including it. However, the IP adress

/70cbc74e4f6e6e666787736f69be55b9

Is something I do not recognize. Could someone explain why this is not my local IP adress?


Secondly, I get a message to set up stream url's. These are already filled in

/d905776e7e56849e1a2f9948592529d4


However, I cannot find these urls, in the camera setuo interface, and the camera is not transferring live video. Please help

Comments (2)

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1

Although it might seem a strange IP address, it is correct as Zipato configures itself so the camera stream goes to cloud. I haven't tested a zipato brand camera yet, but try to remove the camera completely from the system and reset it. Then include once again. The reason why im writing this is because you mentioned that the system is asking for the URL stream despite they are pre-filled. Are the username and password also filled or empty?

photo
3

Allow me to clear this up. IP cameras are supported with 2 different methods on our platform.

There is the "native support" and "generic support" mode. The native support mode means that the camera has a fitting descriptor in our database, as we already had those cameras in our lab and we developed full support for them in order to ease up the experience for our users. During the IP discovery, the camera reports to the controller with its IP, make and model - and then controller checks if we have this camera in our database already. If we do have it, the native support automatically fills up the default data for that camera - such as the stream URLs, etc - and that way you install a camera with literally 3 clicks, and it should be ready to go. This is where this IP comes to play, this is a dummy address marking this camera as supported.


The second method - generic discovery - is used for cameras which we haven't had chance to support but they should still be working on our platform. In that case, the camera only shows up with its IP, make and model - and all the rest information you will have to enter manually. Thats what you use the IP scan feature for. Once the camera is detected - go to its configuration page inside the Zipato web ui, and enter all the appropriate data while consulting the cameras manual for that information. Once you have entered all the data correctly, the camera should be able to stream directly to your controller.


We have a video tutorial series on IP cameras which will most likely get updated soon as well with some new information, but the general principles that you can see in those videos still apply to this date.


Please, feel free to check them out, and if you are still struggling with camera installation - don't hesitate to open up a support ticket as we will be glad to help you out. There are no stupid questions, only stupid answers - remember? :)


https://community.zipato.com/knowledge-base/article/adding-an-ip-camera

https://www.youtube.com/watch?v=tI6Hnid9i_0


Best regards,

V