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Zipato UI not loading rules for Zipabox
Known
I don't know what is the problem now but now is imposible to work on my rules on the Zipabox (Zipatile works fine), when I log in into my account every thing seems to be correct BUT when I select the rules tab NOTHING appears, I know my rules are there because they are still executing and also I can use the API to GET all of them but, the web interface does not show ANY RULE I have tried to log in/out, reboot zipabox, sync (which still fails at first attempt no matter what), deleted Chrome cache and still the same.
Also I have tried with Internet Explorer and Firefox with the same results, weirdest thing is that I can access my zipatile without any issues. Is anyone else having this issue???
Hi Alberto
did you open a support case for this? Or did you manage to get it fixed?
Thanks
Beat
Hi Alberto
did you open a support case for this? Or did you manage to get it fixed?
Thanks
Beat
Yes I do have a ticket for that since a few months ago, but Zipato said is not in their end so they closed it. I reopened but haven't had an answer since that. I post this to see if this is an isolated case or somebody else is having this issue also, sometimes when Zipato sees more people having the same issue they prioritize it.
Yes I do have a ticket for that since a few months ago, but Zipato said is not in their end so they closed it. I reopened but haven't had an answer since that. I post this to see if this is an isolated case or somebody else is having this issue also, sometimes when Zipato sees more people having the same issue they prioritize it.
Ok I will try to upgrade my system tonight and let you know if this is only "your" problem...
Ok I will try to upgrade my system tonight and let you know if this is only "your" problem...
This happened even on previous firmware, I was hoping 1.3.10 would fix it but is still the same. I wonder if it's matter of capacity. I have over 120 endpoints (devices counting virtual and multiple endpoints) and over 150 rules.
This happened even on previous firmware, I was hoping 1.3.10 would fix it but is still the same. I wonder if it's matter of capacity. I have over 120 endpoints (devices counting virtual and multiple endpoints) and over 150 rules.
Hi Alberto,
ok I did the update and everything works fine here!
I'm sure you did try with different web browsers?
I have 100 devices and about 85 rules...so not as many rules as you. I hope this is not the case.
Maybe contact support again.
Thanks
Beat
Hi Alberto,
ok I did the update and everything works fine here!
I'm sure you did try with different web browsers?
I have 100 devices and about 85 rules...so not as many rules as you. I hope this is not the case.
Maybe contact support again.
Thanks
Beat
Shame for you. Go and contact support again. They must be able to check this out. They are able to login to your system...
Did you ever try to filter the rules list? Because I think it does reload the rules after you have entered some search text.
But if it is a problem that the system cannot display more than 150 rules!
Hope you can solve this soon!
Thanks
Beat
Shame for you. Go and contact support again. They must be able to check this out. They are able to login to your system...
Did you ever try to filter the rules list? Because I think it does reload the rules after you have entered some search text.
But if it is a problem that the system cannot display more than 150 rules!
Hope you can solve this soon!
Thanks
Beat
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