Zipato UI not loading rules for Zipabox

Yes I did, first I cleared Chrome's cache with the same problem, then tried internet explorer and finally Firefox. The same test I did in both my computers and through diferent internet networks.

Sync is indeed fast on 1.3.10 and I even that I cannot see the rules (or edit) I know they are there since they still work and also I can see them through the API. The problem is I cannot edit, enable/disable, delete (only from API) through web UI.

Shame on me? Did I missed something? Yes I did try to filter the rules, it does not work. I'm unsure of the reason why this is happening which is why I created the post, thanks for your ideas though.

Hello Vedran,

Nice to hear from you, I have missed your support. I did what you suggested, updated chrome (wasn't on the latest version), cleared cache, log in both on incognito mode and normal mode and still same issue. Yesterday happened that I saw the rules populate one time but when trying to modify some message instructions none of the text was there, so I had to reload and then back to the same issue again.

I would buy that the problem is my computer or my network if it weren't for the following;

1. I can load zipatile rules without problem with any browser and any mode, any computer and I have tried on different networks and all work. Please notice that my Tile and my Box are connected to the same router with the same internet provider and same network.

2. I have tried three different laptops, one with Win 7 Professional, second with Win 10 professional and last with my wife's Mac Book Pro. ALL of them fail to load rules succesfully.

3. I have tried to log in from Home, Work, inlaw's, parent's network with the same issue.

4. I have tried with IExplorer, Edge (Win10), Google Chrome and Firefox. Same issue.

Please help, I can record a video of how it fails in all of them if you want and upload to my ticket.

Alberto,

I get the same problem quite a bit. I actually reported it to Zipato over a year ago. One workaround for it seems to be to wait until the items on the left-hand panel become visible before pulling out the right-hand panel.

Might it be connected to the number of rules? How many do you have (I've got 248)?

Hey David,

At the beginning I noticed it but only happened from time to time and I assumed that it was the internet connection or something, with a refresh everything was back, and indeed there is a noticeable difference between the time Zipabox takes to load and Zipatile.

I have over 150 rules, but this issue is way worse now, not even waiting or refreshing. Right after the firmware upgrade it did show rules on the first load (so I was happy and thought it was solved) but kept doing that after first load, and even on first load all my message action puzzles showed empty.

I also think it is related to the load on the processor, another issue that I've reported to Zipato is that my Zipabox sometimes rebooted by itself and never came out of "booting" process, one time I waited for 30 minutes and the box kept the blue light flashing until I manualy reset. The route cause was "a" rule was flooding the box's cache preventing it of rebooting. Maybe is something related to the load the rules give to the processor rather than the number of rules, also could be something broken within the rules causing these kind of problems.

@Vedran,

Could you please try to refresh a few times and see if the rules are still showing? also if the messages in any rule show any content?

I have been experiencing some latency on this issue (I was able to modify one of the rules I need to change after many tries, but then is back to the issue again).

Yes, I've also had the infinite reboot problem.

Also, whenever I change a rule I get an almost guaranteed reboot.

The reboot happened to me also but then stopped, now it only happens from time to time. However I haven't been able to do much changes due this issue.