Thermostat not showing after added succefully

Zipato guru shared this problem 16 months ago

i have many zipatiles and when i try to add some virtual thermistat on those nothing changes itn says thermistst created succefully and sychnronizing succefully and also enable showing virtual thermostat but when i go to the dashbhoard i see nothing i cannot find any virtual thermistat on the device browser .

Please tell us why and help as fast as possible we are blocked here