Boxes in V3

Samuel Walther shared this question 4 days ago
Need Answer

Hi,

I have different items from you and made different requests. Most items are V1 and some are US branded products with your V2 hardware. I was also sold V1 hardware named falsely named V2.
After the shutdown of the V2 network beginning of last year it is clear that I cannot connect.

In earlier tickets I was told that I will be contacted by your sales team with a discounted option for a V2 controller. This never happens and neither on your web page nor in other sources i can buy V2 hardware.

I also asked to get firmware with makes my US branded hardware made by you compatible with your V3 network but I got no answer on that.

The goal is to reuse all my zipato and thomson hardware - I do not mind how.


The only solution I am positiv that it works is obtaining a V2 controller, connect everything and then connect to the controller with some thing like home assistant and mqtt.

I am fine with that, but I do not find any V2 controllers.

Is there a way to setup mqtt and connect the hardware without being logged in to the cloud (my understanding is that I cannot use the V3 network without a V2 box).

Any other option?

I understand that the V2 network is shutdown but the V3 is not. But as tere seems no new hardware on the market, it seems that there is not much life in the whole project. Are there any plans to shutdown V3 and is there a migration scenario?


Thanks for your support.


Kind regards


Samuel

Replies (1)

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Hello,
You would need to submit a ticket with specific serials numbers so we can check them.
Do not expose your private data in public.

Regarding 50% for user migrating from zipabox v1 to Zipabox2 and Zipatile1 for Zipatile2 special offer, it was announced in 2020. and offer expired in 2023.

Regarding shutdown of the V2 platform, it was announced in 2021. that platform is in winding down process, and finally, a full shutdown was confirmed for 31.12.2023. and we still kept the platform online for additional three months (full shutdown in end of the first quartal 2024.).

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