Z-Wave Device Inclusion Issues with Zipabox2 and Fibaro Dimmer 2

Pamela329Lac shared this idea 25 days ago
Under Consideration

Hello everyone,

I'm experiencing persistent issues with Z-Wave device inclusion on my Zipabox2, particularly with Fibaro Dimmer 2. While some devices include fine, these specific ones are consistently failing to include securely or even non-securely, despite following the inclusion process multiple times.

Here's what I've tried:

Performing a Z-Wave network healing.
Factory resetting the device(s) before attempting inclusion.
Moving the device very close to the Zipabox2 during inclusion.
Checking the Zipabox2's LED status during inclusion attempts. DQFanfeedback free dilly bar
Ensuring the Zipabox2 firmware is up to date (currently on [mention your firmware version, e.g., 1.3.82]).
The devices are not showing up in the 'Devices' list after inclusion attempts, or they show up as generic Z-Wave devices with limited functionality. I've also tried removing ghost nodes but haven't found any relevant ones.

Has anyone else encountered specific difficulties with these device models or similar Z-Wave inclusion problems on the Zipabox2 recently? Are there any less obvious troubleshooting steps or logs within the Zipabox that I should be checking for more detailed error messages? Any advice or shared experiences would be greatly appreciated!

Replies (2)

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Hello,

Yes, others have reported similar issues with Fibaro Dimmer 2 on Zipabox2. Try including the device using the Z-Wave “NWI” (Network Wide Inclusion) mode if supported. Also, check Zipato’s support forums for recent firmware-related bugs. You can view detailed logs via the Zipato Control Center under “Monitoring > Event Logs” for clues.


Best Regard,

Theresa


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