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Cant disable alarm

Mattias Andersson shared this problem 5 years ago
Solved

So, pretty much stuck in my house this morning. Cant disable alarm, it just says error try again later.


But for situations like this I've hidden a Nodon button for disabling the alarm. Guess what? That rule have stopped working for some reason. It's been working for at least a year until now.


Thanks Zipato, I can go back to sleep as i can't leave for work without triggering the alarm.

Best Answer
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Hello all,

we apologize for the inconvenience caused, however the issue has been resolved in the meantime.

Best regards,

Stefan

Replies (6)

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Hi. I have the same problem. Last time zipato faced this problem it took to long to fix. So I tried several things just to get out of the house without raising the alarm. My zipatobox have the extra battery package. First I unplugged both ethernet and power cord. Then I separated the battery part from main module. Now I can go in and out without the sirens going of. Let the kids out to school. Then after a put everything back in reverse order the box restarting a couple of times to sync previous states. So I end up in alarm enabled HOME status again. Same problem as before the hard reset.


To zipato: isn't it possible to have some backdoor for users coming from the same subnet as the zipatobox. Or add Mac's as trusted etc.


And please fix the problem.


Regards

Björn

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After multiple attempts i was able to disable alarm with my hidden button.

But this is not OK.

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1

Hello all,

we apologize for the inconvenience caused, however the issue has been resolved in the meantime.

Best regards,

Stefan

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So, what will be done for this not to happen again? It does not feel good that i cant trust my system.

Id like to see a real plan from Zipato regarding this, becuse this is very critical.

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2

you probably were holding it wrong....

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Huh?

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When the alarm did not work, I overslept writing an important written work. In this case, the question to be answered was Why Were Romanesque Churches' Portals Of Special Importance? and write a detailed summary of your work. I ended up having to buy a new alarm clock so I could get up on time and write my papers.

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