Inclusion problem - takes too long and device gets into fail status
I want to ask the community if you see the same problem: Some devices take very long to respond during the inclusion process. I.e. Eutronics thermostat or Sensative strips. So while inclusion with the app (V3) 60 secs are not enough time for the device to be inluded. Time runs in the app off and device shows failure. Tried it several times but allways time is running out. On the web UI the inclusion proccess starts but then hangs there a long time. During this time the device is getting into failure status. The whole process ends with manufactor-specific-report not received.
I have 150 devices on a zipato box V2 as master and 2 additional slaves.
Who sees that behaviour and perhaps found a solution?