I am unable to register my Zipabox.

Victoria Clark shared this idea 3 months ago
Under Consideration

I am having trouble registering my box on my.zipato.com. The error message "the box is not online" keeps appearing despite my attempts.

I have tried opening the HTTP and HTTPS ports on my router for the Zipabox's IP address, but the issue persists.

I have also verified that the serial number on the box matches the label.

Strangely, when I connect a laptop to the network cable on the Zipabox, I am able to access the internet.

Could you assist me with resolving this issue?

Replies (2)


It sounds like there might be an issue with the connection between your Zipabox and your website network. Here are a few steps you could try to resolve the issue:

  1. Check your network settings: Ensure that your router is properly configured to allow the Zipabox to connect to the internet. Verify that the DHCP settings are correctly configured and that the Zipabox has been assigned an IP address.
  2. Check your firewall settings: Make sure that your firewall settings are not blocking the connection between the Zipabox and the internet. You may need to add an exception to your firewall settings for the Zipabox.
  3. Reset your Zipabox: Try resetting your Zipabox to its factory settings. This may help resolve any issues that may be preventing the device from connecting to the internet.
  4. Contact Zipato Support: If you have tried the above steps and the issue still persists, contact Zipato support for further assistance. They will be able to provide you with additional troubleshooting steps and help you resolve the issue.


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