Zipato Zipatile wont start black screen with backlight, never used before

lowiviv shared this idea 23 days ago
Under Consideration

Hi everyone,

I have a Zipato Zipatile device that was plugged into power for years but has never been used or set up. Nothing was ever connected to it, and no configuration or software setup was done. It was simply plugged in and left like this. Official Website
Now I’d like to finally set it up and use it, but when I power it on, the screen shows a backlight, yet remains completely black — no logo, no image, no response.
Holding the power button does nothing, and I’ve already tried unplugging and plugging it back in, but there’s no change.

Is there any way to reset the device or update the firmware manually to get it working?

Replies (2)

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Hello @ geometry dash lite, you can ensure that the power adapter is functioning properly. If you have a multimeter, check the output voltage. Try using a different power outlet or adapter if possible. If there's a reset button (typically a small hole), use a paperclip to press and hold it for about 10 seconds while the device is powered on. If there's no visible reset button, try holding the power button for a longer duration (up to 30 seconds).

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Try performing a hard reset by holding the power and reset buttons simultaneously for about 10–15 seconds (Doodle Baseball check the manual for the exact method). If that fails, connect the Zipatile to a PC via USB and check if it's recognized for firmware flashing. You may need to contact Zipato support for the recovery firmware or flashing tool.

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