Alarmstatus Android APP not working

Befnek shared this problem 12 months ago
Solved

The alarmstatus in the Android APP is not indicated correctly anymore. I arm the alarm Home or Away but the APP keeps indicating "disarmed". Although the alarm is armed. Never had this before.

Anyone else has this ?

Comments (5)

photo
1

Same here

photo
1

It's not only on the app, it's on the web GUI as well. Interesting though is that the event log shows armed (eventually succeeding after a bunch of fails).

In addition security zones show NOT READY meanwhile sensor status show otherwise. I have 2 Zipatile at different locations with same behaviour, so this is not a local controller issue (FW 1.3.61j).

photo
1

Same here

photo
1

Are you able to see zones or are they disappeared?

photo
1

Zones are not visible on the mobile app but indeed on the Web UI (although still NOT READY unless bypassed).

photo
1

Thanks, same for me.

Support just told that mine is a different but it seems are related...

photo
1

I also cannot see the zones.....

photo
photo
1

Some systems were affected by recent changes on the backend and they were having random issue while trying to control Virtual alarms. It should be working now.

photo
1

Mine is working now. Zones are back.

photo