This object is in archive! 

Cannot delete device...

Claas Voigt shared this problem 6 years ago
Solved

Hi,

I try to delete a zigbee device. (I have mixed Lightify with older Hue and see it too late).

Now I try to delete the Hue. But I get always an error (see pic).

Who can help?

Thx

Claas

Replies (3)

photo
1

Submit a ticket to zipato support or try to use the API to delete it. You can access the API by logging in your system and click in the upper center part, besides where "upgrade to pro" is. There is an option to delete devices, follow the instructions on it.

photo
1

Dear Claas,


please open a Ticket at support.zipato.com and provide us with the serial number of your Zipabox so we could examine your Security. Thank you in advance.


Best regards,

Pero

photo
1

Dear Claas,

Our team has solved your issue.

For all others users that experiencing the same issue.

Please ARM and DISARM Alarm partition and it will be resolved.

Best regards,

Pero

Leave a Comment
 
Attach a file