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Zipato support center Topic Idea Security

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Can't arm alarm as master user

Mariusz Zajączkowski shared this idea ago

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Czy ktoś może mi pomóc z tym problemem.

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Best Answer

Stjepan Belcic ●

Dear Mariusz,

can you please provide your serial number so we can check.

Thank you

Regards,

Stjepan

Replies (5)

Mariusz Zajączkowski ●

No one ?

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Stjepan Belcic ●

Dear Mariusz,

can you check if settings for users rights are okay, like mentioned in previous post.

If it is OK, please open a ticket with required information such as serial number and problem description so we can check in depth.

Thank you

Kind Regards,

Stjepan

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Mariusz Zajączkowski ●

Thanks for replay.

I'm as master user. Where i can see if I have corect rihts ?

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Stjepan Belcic ●

Press alarm>partition>settings>users and then you'll should see following screen in which you can modify wanted configuration;

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If problem persists, please open a ticket so we can check it.

Thanks

Regards,

Stjepan

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AnkelNina ●

Hello,

This morning I had the same problem. But now it is working ok

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Mariusz Zajączkowski ●

Dear Stiepan I removed old Virtual Alarm and I created new one and now it is working all right.

Thank's for Your help

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Mariusz Zajączkowski ●

Hi Stiepan.

I've another problem. A add Zipato duo multisensor. It should work as temperature sensor and motion sensor. I see two devices but it reports only temperature no motions events. I tried to remove and add three times. Can you help me?

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Stjepan Belcic ● ●

Dear Mariusz,

can you please provide your serial number so we can check.

Thank you

Regards,

Stjepan

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Mariusz Zajączkowski ●

It is safe to write serial number here ?

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Stjepan Belcic ●

Hi,

please open a ticket and there you can provide s/n safely.

Thank you

Regards,

Stjepan

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Mariusz Zajączkowski ●

Done

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