Contractual Terms of Service

Leo Giannotti shared this idea ago

Under Consideration

With its business model, Zipato simultaneously sells hardware, software, and services.

When one relies on Zipato technology for home automation and security, reliability is fundamental. Reliability is just not negotiable. When one relies on Zipato to access and control one's own home, the web service needs to be impeccable, with zero downtime; the software must have no faults; the hardware must not fail.

Under these assumptions, in particular, the contractual legal terms of service between Zipato and each of its clients - for both the client and the client's controller to access the web service at any time with no interruption of service needs to be clear and transparent. A 24/7 man-powered assistance in case of troubles is necessary. A web page signalling any disruption of service needs to be available. A policy about malicious attacks of Denial of Service needs to be in place.

What are these contractual legal terms of service at this moment? Where can they be found? Which rights and obligations do they entail? What is their time length and expiry date? Under which jurisdiction are these terms enforceable?

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Replies (4)

Christoph Krieger ●

No web service in the world is running 24/7. But a kind of SLA would be appreciated.

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olivier34 ●

Hello Christoph, I confirm that you can find cloud providers that do grant web services running 24/7. To do so they put in place an "High Availability" solution, in other words they remove all single point of failure including Hardware and people (Servers in cluster mode, Servers spreaded accross mutliple data centers, dual power source to each data center, mutliple dark fibers to the telco providers, "on duty" support teams 24/7, etc... etc...)

but I confirm this exists and clients to sign SLAs (service level agreement) including 24/7 availability on web services.

As individuals, we have "single points of failure" in our home... starting with a Single Power provider and single internet provider... but Solutions exists : installing an UPS, Having a second 3G internet access via a dongle.... so building a 24/7 solution is possible at home.

So a question good question to ask zipato is : Which ZIPATO a High availability solution has zipato implemented ontheir Cloud services ? because there is no point in investing on a 24/7 infrastructure at home if zipato server is a single pont of failure...

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Attila Hajdu ●

True. It would be better (as we all understand Zipato is only planning to be a cloud solution despite many requests for local API access) to build a failsafe mode, when in case the main server is down, zipato would automatically connect to a backup server from a different provider. This way any downtime we would be able to connect to the alternative cloud solution. Sounds easy, but I can guess this must be something very hard to achieve...if at all.

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Leo Giannotti ●

It would be good if somebody from the Zipato legal department could answer the questions, taking product liability seriously. It would make a difference between a DIY amateur system and a professional system. Please, do answer.

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olivier34 ●

Hello Leo, you have a very good question.

I personally think that the starting point is : Which ZIPATO a High

availability solution has zipato implemented ontheir Cloud services ?

because without this, ZIPATO will never be in a position to meet any kind of SLAs...

I asked a question on this forum to learn about the High Availability solution in place at Zipato... I never received any answer.... therefore I think Zipato has none in place.... which is a major issue for a home automation.

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