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Control Center updating slow
In Progress
In the last few days trying to work within the Control Center has become very slow. Never had this issue in the past. Is there something going on that is slowing a user's ability to use the Control Center. Sync is working fine but trying to revise existing devices or check status of devices has become almost impossible due to the slow reaction time.
The same problem 
No connection
Real-time notifications may not work
I experiencing something similar.
I experiencing something similar.
Dear Mel and Jacob,
Thank you for your feedback. We will fully investigate the issue and keep you informed.
Best regards,
Pero Zovkic
Dear Mel and Jacob,
Thank you for your feedback. We will fully investigate the issue and keep you informed.
Best regards,
Pero Zovkic
Thank you so much for fast response Pero Zovkic!
Best regards Jacob
Thank you so much for fast response Pero Zovkic!
Best regards Jacob
Thank you Pero - it is getting very frustrating to do any updates or revisions. I have nearly 50 devices working and intend to add more. This issue has got to be resolved. Also, I want to promote Zipato but am hesitating until this problem is resolved.
With the issues I have with the Zipato camera (WiFi and Snapshot) which I have previously sent and have received Trouble Tickets (no resolution as yet) I am beginning to wonder if problems can be resolved in a timely manner.
Thank you Pero - it is getting very frustrating to do any updates or revisions. I have nearly 50 devices working and intend to add more. This issue has got to be resolved. Also, I want to promote Zipato but am hesitating until this problem is resolved.
With the issues I have with the Zipato camera (WiFi and Snapshot) which I have previously sent and have received Trouble Tickets (no resolution as yet) I am beginning to wonder if problems can be resolved in a timely manner.
Dear,
Our team has made all necessary checks but they didn't find this issue.
Please, open a ticket on our support site: support.zipato.com so we could examine this directly on your box.
Best regards,
Pero Zovkic
Dear,
Our team has made all necessary checks but they didn't find this issue.
Please, open a ticket on our support site: support.zipato.com so we could examine this directly on your box.
Best regards,
Pero Zovkic
Pero,
I just checked the Control Center - it seemed to be responding much better today. Is it a possibility that there is an issue with regards to the number of users on your cloud at a particular time?
Pero,
I just checked the Control Center - it seemed to be responding much better today. Is it a possibility that there is an issue with regards to the number of users on your cloud at a particular time?
Pero,
In all due respect, how can we say the problem is solved? I do not have the confidence that this problem will not occur again because there was no discussion as to what might have caused the issue in the first place. How can you say it is solved when Zipato does not know what the problem might have been! Come on guys....
Pero,
In all due respect, how can we say the problem is solved? I do not have the confidence that this problem will not occur again because there was no discussion as to what might have caused the issue in the first place. How can you say it is solved when Zipato does not know what the problem might have been! Come on guys....
Dear Mel,
I apologize for this inconvenience on post status.
The number of users on our cloud at any particular time has nothing to do with this issue.
Please, next time when you notice this issue open a ticket and address to me.
Best regards,
Pero Zovkic
Dear Mel,
I apologize for this inconvenience on post status.
The number of users on our cloud at any particular time has nothing to do with this issue.
Please, next time when you notice this issue open a ticket and address to me.
Best regards,
Pero Zovkic
Pero,
Will do so. However, please clarify the above. Based on what you said, I do not know whether the number of users does or does not have a bearing on the issue with regards to the slow responses. If not, do you have any thoughts as to what would? That would be very helpful.
Pero,
Will do so. However, please clarify the above. Based on what you said, I do not know whether the number of users does or does not have a bearing on the issue with regards to the slow responses. If not, do you have any thoughts as to what would? That would be very helpful.
Dear Mel
From what I understand, you had only problems with revising of existing devices. There can be a lot of factors, but one of the most common is that one of the Z-Wave mains powered devices doesn't have a good network mesh and is unreachable to the Zipabox so it tries to communicate with it through all available route options which can delay response time of other devices.
This is probably the main issue. To cure this use the Networks Heal option (will update the Z-Wave routing table), for the mains powered devices you don't have to do anything, but for battery-powered Z-Wave devices you will need to wake them up by pressing the tamper key on the device.
Please also tell which internet browser do you use? Is it maybe Internet explorer or Microsoft Edge?
Best regards,
Pero
Dear Mel
From what I understand, you had only problems with revising of existing devices. There can be a lot of factors, but one of the most common is that one of the Z-Wave mains powered devices doesn't have a good network mesh and is unreachable to the Zipabox so it tries to communicate with it through all available route options which can delay response time of other devices.
This is probably the main issue. To cure this use the Networks Heal option (will update the Z-Wave routing table), for the mains powered devices you don't have to do anything, but for battery-powered Z-Wave devices you will need to wake them up by pressing the tamper key on the device.
Please also tell which internet browser do you use? Is it maybe Internet explorer or Microsoft Edge?
Best regards,
Pero
Pero,
The problem is back as usual with regards to slow response time. What I keep getting is "Zipato not responding" and "Control Center not responding". What is going on guys!!
This cannot continue! How can I get someone to address this CRITICAL ISSUE!!! So far, in all due respect, no one has come up with any real answers or understanding of why this is happening!
PLEASE ASSIST!!!
Pero,
The problem is back as usual with regards to slow response time. What I keep getting is "Zipato not responding" and "Control Center not responding". What is going on guys!!
This cannot continue! How can I get someone to address this CRITICAL ISSUE!!! So far, in all due respect, no one has come up with any real answers or understanding of why this is happening!
PLEASE ASSIST!!!
Hi Guys,
I can confirm that my control center is also very slow at the moment. Internet connection in general is fast (other pages loading normally). Tried different browser (Safari and Chrome) with the same result.
Hi Guys,
I can confirm that my control center is also very slow at the moment. Internet connection in general is fast (other pages loading normally). Tried different browser (Safari and Chrome) with the same result.
Same for me. Apsoluly catastrophe.... Hope it get fixed before wife gets home!
Oficial statement please! You promised us long ago that you would inform the customers about problems..... And now you do it again??????
Why?
Same for me. Apsoluly catastrophe.... Hope it get fixed before wife gets home!
Oficial statement please! You promised us long ago that you would inform the customers about problems..... And now you do it again??????
Why?
We had one of our servers down for around half an hour. Zipato controller which you have bought should work properly without server connection as well, so this was certainly not a critical incident.
We had one of our servers down for around half an hour. Zipato controller which you have bought should work properly without server connection as well, so this was certainly not a critical incident.
Jacob,
I had the same issue before regarding Zipato informing customers about problems. Never did get a viable response from them. Essentially, the question was ignored.
What I also find troubling is that I have no clue as to what the hierarchy is of their Tech Support. In other words, who are the managers (if any), what is their escalation procedures (if any) for problems, what level of experience the Zipato responders have with this technology, etc.
It seems that all those folks do is react to whatever question, problem or idea that us users may have. It shows that a response is given but after that, we are at their mercy to follow-up and get us an answer. An answer may follow the next day, the next week or never. It is the most haphazard way I have encountered with regards to supporting customers when real problems exist. Having to do everything by e-mail is so absurd especially when there is a significant time difference between their geographical location and a user such as myself.
Enough said. I am sure these guys try their best but I really believe it is the organizational structure for Tech support needs an overhaul to establish the response necessary to support all of us.
Mel
Jacob,
I had the same issue before regarding Zipato informing customers about problems. Never did get a viable response from them. Essentially, the question was ignored.
What I also find troubling is that I have no clue as to what the hierarchy is of their Tech Support. In other words, who are the managers (if any), what is their escalation procedures (if any) for problems, what level of experience the Zipato responders have with this technology, etc.
It seems that all those folks do is react to whatever question, problem or idea that us users may have. It shows that a response is given but after that, we are at their mercy to follow-up and get us an answer. An answer may follow the next day, the next week or never. It is the most haphazard way I have encountered with regards to supporting customers when real problems exist. Having to do everything by e-mail is so absurd especially when there is a significant time difference between their geographical location and a user such as myself.
Enough said. I am sure these guys try their best but I really believe it is the organizational structure for Tech support needs an overhaul to establish the response necessary to support all of us.
Mel
Now after 2 days everything I have tested works ok!
My lights did work very slow today and I could not use the app to control them.
But information before this kind of thread is started is a good thing!
Now after 2 days everything I have tested works ok!
My lights did work very slow today and I could not use the app to control them.
But information before this kind of thread is started is a good thing!
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