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Impossible to add new devices

Scrat shared this problem 6 years ago
Solved

Hello support, I have Zipabox since 4 years; now I need to add a new device, but I'm facing a strange behavior...following my steps:

1. I log in into Zipato Control Center Dashboard

2. I go to the “Device manager” and I press on “Add new device” button

3. In "Add new device wizard" I select network protocol Z-Wave

At this point step2 starts showing for a couple of seconds "Starting device exclusion process", than instead of show "Set your device in the exclusion mode" and wait, the window shows "Exclusion failed".

Please help me

Thanks

Replies (1)

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Hi,

after reboot of Zipabox, Zwave exclusion is counting now.

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