Lost the Controll of my Zipatile-1 after I changed to V3

I switched to version 3 with my Zipatile1 on November 29th, because I was happy that Zipato tackled all the problems.

It went surprisingly well for a beta, the surface also made a good impression. Of course, not all devices were integrated yet. There is also no precise documentation for users. I have now set up all my rules and the system should be as before. The device entry into the Device Manager by Zipato is currently still slow, a missing device is added every 2-3 weeks.

Now to my current problem, the complete system has been dead for two weeks now. I can no longer move roller shutters, my door / window sensors stop responding, they flash alternately red. Alarm partition also stops working and so on. Only my light bulbs work (on / off).

I see the controller is online and I can sync it I can operate all devices but there is no reaction of the devices.

A ticket at Zipato that has been open for 8 days or longer will not be answered, just a short response "I should describe the error to you exactly" what I have already done in 8 posts.

What's going on

Are there any of you who can help me or have the same problem? The whole system is currently completely useless and I see no development on the part of the manufacturer.