Pin code problem for new user

Fred shared this problem ago

Solved

Hello,

I created a new user.

But, when i want to give a pin code, it doesn't work.

I save. I synchronize. I reboot. nothing work.

I followed several times the specified procedures but nothing changes.

Impossible to assign a pin code to the new user, so this new user cannot activate or desactivate the alarm.

Does someone have an idea ?

For my account, it works. I can change the pin code. No problem.

I need to create multiple users for the alarm mode and home automation.

But actualy, i can't for only one new user.

The same problem 0

Replies (4)

Pero Zovkić ●

Dear Frederic,

According to the ticket you have opened, our team remotely resolve this issue.

So please let us know if the issue continues.

Best regards,

Reply URL

Denis Victoria ●

I've same problem, how can I fix this issue ?

Reply URL

Attila Hajdu ●

Looks like you also need to open ticket.

Reply URL

Ian Byles ●

It's not obvious, but new users have to be given permission. You do this by clicking on their user name (should be formatted to look like a hyperlink Zipato!)

Reply URL

Denis Victoria ●

I don't know exactly what you mean. I try to click on username in security interface but nothing happens.

Files:

URL

Adrian Van Der Heijden ●

you need to be logged on as the master user, then go to the users section and edit thieir usage rights there. They should have alarm function ticked.

URL