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"RUN PROGRAM" switching to "UNTIL NEXT" without asking for it...
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Hello,
My Zipato is not keeping the "RUN PROGRAM" and automatically set it to "UNTIL NEXT" without doing anything on the Web or Android App.
I reinstalled all modules properly using the new App interface, but the problem remains and make the temperature control impossible in the rooms...
I use for one year Secure Horstmann Thermostat (3 units SRT321) and 4 actuators from same company (model SSR003).
All the installation was working perfect last Winter, but today not.
Any idea ?
thanks for your reply,
Cyril
I like this idea 
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Yes, it is a well-known problem. I have already contacted the support on this. According to my analysis, this behavior is linked to the fact that zipato team has decided recently to truncate the temperature value sent to the HRT4/SRT321 device. I wonder why but it is like that for the time being.
My explanation is for example. The temperature in the climate is set to 20.6 by program. It send 20 (instead to 20.6) to your SRT321. As soon as the value has been changed in the SRT321, the SRT321 informs the climate virtual device that the value has been changed to 20. At the end, the climate interprets this value as a new value (different to the one already set) and goes from "RUN PROGRAM" to "UNTIL NEXT".
The zipato are working on this issue and asked to be patient. I can understand that it is not the main priority but it is a bus that has to fixed at one point...
Yes, it is a well-known problem. I have already contacted the support on this. According to my analysis, this behavior is linked to the fact that zipato team has decided recently to truncate the temperature value sent to the HRT4/SRT321 device. I wonder why but it is like that for the time being.
My explanation is for example. The temperature in the climate is set to 20.6 by program. It send 20 (instead to 20.6) to your SRT321. As soon as the value has been changed in the SRT321, the SRT321 informs the climate virtual device that the value has been changed to 20. At the end, the climate interprets this value as a new value (different to the one already set) and goes from "RUN PROGRAM" to "UNTIL NEXT".
The zipato are working on this issue and asked to be patient. I can understand that it is not the main priority but it is a bus that has to fixed at one point...
I've contacted the support in the beginning of october ...
Here is the answer I had :
For this device, set must be rounded because it can't show the decimal
numbers,
wrong direction. The set_point is down rounded, with the next official
firmware it will be up rounded.
I've contacted the support in the beginning of october ...
Here is the answer I had :
For this device, set must be rounded because it can't show the decimal
numbers,
wrong direction. The set_point is down rounded, with the next official
firmware it will be up rounded.
I hope they will rollback their development ... because the device is able to manage decimal value !
It works last year !!!
I hope they will rollback their development ... because the device is able to manage decimal value !
It works last year !!!
Hello christophe, cedric,
first of all, let me thank you because what you describe is precisely what I can see on the dashboard and now I understand the strange behaviour I have.
The reply from Zipato is non-sense, because nobody cares about the LCD display of the SRT321 thermostat.
We all use the Android App and we can manage precisely the temperatures. This news is really a bad-one because rouding-up or -down is not acceptable in terms of thermal comfort in the house.
I will raise up again this issue, and I can not understand why they rounded it ! it's a decision taken too quickly without thinking about the consequences for final customers. In total, my thermostat controls at home costed 700€... if I can not control with decimals, then bullshit.
Anyway, thanks to you, the community, for helping me in understanding the phenomenon.
Cyril
Hello christophe, cedric,
first of all, let me thank you because what you describe is precisely what I can see on the dashboard and now I understand the strange behaviour I have.
The reply from Zipato is non-sense, because nobody cares about the LCD display of the SRT321 thermostat.
We all use the Android App and we can manage precisely the temperatures. This news is really a bad-one because rouding-up or -down is not acceptable in terms of thermal comfort in the house.
I will raise up again this issue, and I can not understand why they rounded it ! it's a decision taken too quickly without thinking about the consequences for final customers. In total, my thermostat controls at home costed 700€... if I can not control with decimals, then bullshit.
Anyway, thanks to you, the community, for helping me in understanding the phenomenon.
Cyril
Hello,
just to say that I have rounded the T° values into the program of the week..
Now the RUN PROGRAM state is kept and does not switch to UNTIL NEXT state... so there is no doubt anymore about the root cause of the problem.
Dear Zipato,
if you read this, please let us know when you will fix the bug of decimals with SRT321.
Cyril
Hello,
just to say that I have rounded the T° values into the program of the week..
Now the RUN PROGRAM state is kept and does not switch to UNTIL NEXT state... so there is no doubt anymore about the root cause of the problem.
Dear Zipato,
if you read this, please let us know when you will fix the bug of decimals with SRT321.
Cyril
Dear all,
Our team are working on this case. We will let you know when they are done.
Best regards,
Pero Zovkic
Dear all,
Our team are working on this case. We will let you know when they are done.
Best regards,
Pero Zovkic
Dear Pero & Zipato team,
I appreciate your fast reaction. It's good to see that the community is considered and that you take into account our feedback for bug fixing
We hope to have good & fresh news on that topic very soon,
best regards
Cyril.
Dear Pero & Zipato team,
I appreciate your fast reaction. It's good to see that the community is considered and that you take into account our feedback for bug fixing
We hope to have good & fresh news on that topic very soon,
best regards
Cyril.
any news on this topic?
any news on this topic?
Hello,
I do not know if you are a Zipato member or just end-user. On my case I have no issue anymore. All is OK and I can program the SRT temperature module without any issues, with 0.1degC precision step
Hello,
I do not know if you are a Zipato member or just end-user. On my case I have no issue anymore. All is OK and I can program the SRT temperature module without any issues, with 0.1degC precision step
Hi thank you for answer, I'm an end user, I stil have tis problem with scenarios or when I change the setting of temperature. I'm using POPP TRV similar to Danfoss.
Hi thank you for answer, I'm an end user, I stil have tis problem with scenarios or when I change the setting of temperature. I'm using POPP TRV similar to Danfoss.
Hi thank you for answer, I'm an end user, I stil have tis problem with scenarios or when I change the setting of temperature. I'm using POPP TRV similar to Danfoss.
Hi thank you for answer, I'm an end user, I stil have tis problem with scenarios or when I change the setting of temperature. I'm using POPP TRV similar to Danfoss.
Hi, I have the same problem that happens in a random way.
Still after 2 years my danfoss valves switch to until next period.
Also after some time they can go back to PROGRAM.
Has someone an explanation or solved the issue?
Hi, I have the same problem that happens in a random way.
Still after 2 years my danfoss valves switch to until next period.
Also after some time they can go back to PROGRAM.
Has someone an explanation or solved the issue?
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