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since nearly 4 day no more function, no function my home rules, no communication

Andy shared this problem 7 years ago
Known

First i wanna say hello to you all, and a little bit excuse for my english.


Actually iam a little bit helpless, since nearly 4 days i have no function between my zipatile and nearly all of my devices. My programed philips hue bulps don´t turn automatically as setting in my home rules on, the heating does´t work! My home rules does´t work. Maybe its caused through the last Update?!

My zipatile doesn't shows the values e.g. from my temp. devices (Aeon, Fibaro, Devolo)

The heating devolo, popp devices shows on the one hand error and on the other hand no error.


My fibaro dimmer 2 isn connected to the zipatile, so i can't turn light on or off.

After deleting the Dimmer it isn´t possible to add it as a new device and the following hint pops up

"manufacturer specific report not recieved"


Bevor all this, everything works just fine and i was very happy.

I have done nothing that could release or trigger the problems.


Hope Zipato can fix quickly the problem,

monday i´ve already writen a ticket.


In advance many thanks

Andy

Replies (3)

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Raise a ticket with High priority on support.zipato.com It should help.

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are you on a cluster ?

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Hi Christian,


no cluster! It means, that i've got it connected to another Box maybe Zipabox correct?

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Yes. That would require PRO licence anyway.

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ok that how i knew it already, but got no cluster.


already opened a ticket.

Thanks

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ok that how i knew it already, but got no cluster.


already opened a ticket.

Thanks

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after resetting my zwave, including is possible and the system works since 2 days now.

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:)


soon we should have backup and restore feature...at least this is what they say for years now. Lets hoep it is the next one down the pipeline after Alexa...

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Did you deleted any device? can you see all your devices (you are not missing any)?

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