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Zipato support center Topic Problem General

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Category General

Tags SONOS PLAY:1, adding device, Failed

SONOS:1 Not added as an audio device, just as an ip device with no endpoints

Roland K shared this problem ago

Solved

I have a SONOS PLAY:1 (want to use for sounds based on doorbell press). However adding the device (both directly on the Zipatile and via the dev center in a browser) does give issues.

- add new device

- select SONOS

- it does find the PLAY:1 and straight adds the device (whether I put the SONOS PLAY:1 in learning or not) to the system

Now comes the problem:

- you can find it under IP in the MODULE MANAGER;

- it however does not have the endpoints required (so action, volume etc)

- the device is NOT added as a audio player in the device list as it should, it has no type filled in

I also manually selected the device type audio player in the module manager, which then adds it to the device list as a sound player. However it is of no use as it does not have functions (action, volume, etc) assigned to it (missing in endpoints). And it does not appear as a module in the rules builder.

What am I missing here ? Anyone has an idea

The same problem 1

Best Answer

Roland K ●

Vedran, thanks very much. I can confirm that the issue has been resolved. I now can add it as a real audio device and the rule builders recognizes it now. Thanks for this swift and instant support. This is what support needs to be. Regards, Roland

Replies (3)

Vedran Brundić ●

Please open a support ticket for your issue and we will look into it.

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Roland K ●

I did already yesterday, please see #ZWA-665-17769

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Vedran Brundić ●

I got it now, please update the ticket with the requested information.

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Roland K ●

I sent you an email with the info. I cannot update the ticket as the ticketing system will not allow me to logon anymore. Keeps on telling me I have an invalid userid/pw even after resetting. Hope you received my e-mail and this is enough for you to continue the investigation

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Roland K ●

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Jochen Klumpp ●

Can anyone perhaps post the solution here? I have the same issue and the comments are not helping much...

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Roland K ●

Zipato had to change endpoint and after

that I had to remove the device and re-join it again. That did the trick for

me. BTW I deleted and rejoined using the webapp, so not directly on the

zipatile. I do this as normal practice as I believe fixes are done in the

webapp and not perse in the the zipatile native android app, but that is

guessing from my side.

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walaim Henry ●

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