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Tamped OFF

Andre shared this question ago

Answered

Hello,

I have very often the information "tamped off in partition" in log of partitions without any device tampered.

This information appear very often in several partitions.

Sombody can explain what it means "tamped OFF".

Many thanks

The same question

Replies (6)

Andre ●

Nobody can't help me ?

Zipato team please ?

Thanks

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Pablo ●

Hello Andre,

I don't know about Zipato tamper, but in the traditional alarm world, tampered means a sensor has been manipulated, moved, cover removed, partially detached, hitted, or similar. Could this fit to you?

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Andre ●

Hi Pablo

Thanks but it is not that.

Actually pulling a detector triggers the alarm and we receive a message with "Device XXX tampered".

But my problem is different: this is a repetitive information appearing in the history of the partition (log in the dashboard) in the form "Tamped off in partition xxxx". This event doesn't trigger the alarm.

Others users have mentioned the problem in the past but no response of Zipato to explain the cause §

So I hope an explaination of Zipato.

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Adrian Van Der Heijden ●

can you provide a screenshot of these? Do you know what device is triggering this?

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Andre ●

J join a screenshot.

As you can see no problem appear on the 03 july.

But yesterday the information appear very often between 13;33 and 13:49.

Many thanks for your help

Files:

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Andre ●

Hi Adrian

No I don't know what device is causing this issue.

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Adrian Van Der Heijden ●

could you provide a screenshot from the web control center instead?

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Andre ●

Hi Adrian

I send you two screenshot of events on 4 july.

Files:

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Andre ●

Sorry files are bad. I will send new files.

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Andre ●

Hi Adrian

New files.

Files:

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Andre ●

Hi Adrian

No answer ! (ticket opened)

I always have this issue ; succession of "tamped off in partition" in my log.

What is it please ?

Thanks

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Jorge Arcos ●

Hi Andre,

I have the same error.

Could you fix it?

Thks!

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Adrian Van Der Heijden ●

Sorry I never got back to you Andre. I must have missed the updates. Jorge, what I have found is that the tamper can be from any sensor included in your alarm partition. I have had a Aeotec Motion sensor set it off due to the vibration/tamper alarm in the sensor being activated. And sensor was never touched. What was happeneing is the vibration from the AC unit nearby was setting off the vibration sensor. And you can not disable this via the Aeotec parameters.

So instead we had to disable the Tamper alarm section in the alarm panel. Yes this sucks, as it would be nice if you could just disable the tamper for that 1 partition, but unfortunately you have to do it for all partitions. And to do this you will need to go to your alarm menu (online control center, device browser, alarm) Here you will find your alarm partitions. In the very top menu here is the menu options Room, Sort, Configure, and Add new device. Select Configure, and disable tamper.

This should resolve your issue

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Jorge Arcos ●

Thank you very much for the answer Adrian, for now I will deactivate the tamper ...

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Jorge Arcos ●

I have finally opened a ticket to the support team.

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