Virtual Alarm Not working in serveral customers

Felipe Rios shared this problem 10 months ago
Solved

Hello, Im having problem with serveral customers reporting me that they cant arm/disarm, Zones wont show up to bypass, etc


When you arm the system it sends a push that its armed, to comfirm I entered by my.zipato.com but the systems shows disarmed...


Any advice? This problem started yesterday

Best Regards

Felipe Ríos

Comments (2)

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Same for me. Opened a ticket yesterday night when I was not able to arm it.

No answer yet.


Another service outage without any action on customer side.


Service is becoming more and more unreliable, this is the worst year ever...

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Some systems were affected by recent changes on the backend and they were having random issue while trying to control Virtual alarms. It should be working now.