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We, beta testers without salary.
Under Consideration
No offence, i like about this idea. But I feel, that i'm like a beta tester. I wonder, how they feel, who bought this among first ones... If i buy a product (quite pricey), i don't wait excited every day wrestling with non-functional feature. I think, that Zipabox is still way more a project, than a product.
Are you thought offer some benefits to early buyers?
I like this idea 
No connection
Real-time notifications may not work
I clearly agree,
2 years of free beta testing (and nearly each week rebooting, and or reconfiguring something, but never only month with a working product !)
And starting 2015 year, it is the same thing again : no rf module and a new UI mainly not usable at this time.
The only thing sure is that I will have to pay for services which should be free when I bougt the box 2 years ago !
Thank you zipato...
I clearly agree,
2 years of free beta testing (and nearly each week rebooting, and or reconfiguring something, but never only month with a working product !)
And starting 2015 year, it is the same thing again : no rf module and a new UI mainly not usable at this time.
The only thing sure is that I will have to pay for services which should be free when I bougt the box 2 years ago !
Thank you zipato...
I would have been able to get this kind of functionality much cheaper by buy perhaps Raspberry pi(or similar) and some open software for this, but i have not had spare time for tuning and tweaking it up. So I chose take a ready product. Promising packing and websites, ready for controlling in minutes. What happened? Same tweaking and tune all the time, very few things work right out of the box. Only real difference is, that i'm not now control this development at all. Every repair, every change and so on have to pray from Zipato support. And there is quite lot of repairs waiting.
I would have been able to get this kind of functionality much cheaper by buy perhaps Raspberry pi(or similar) and some open software for this, but i have not had spare time for tuning and tweaking it up. So I chose take a ready product. Promising packing and websites, ready for controlling in minutes. What happened? Same tweaking and tune all the time, very few things work right out of the box. Only real difference is, that i'm not now control this development at all. Every repair, every change and so on have to pray from Zipato support. And there is quite lot of repairs waiting.
Well, now that this is the situation, I can choose one of two options. I can return all the equipment to place of purchase, or to help you. As i said before, i like this idea as good start. So i'll be annoying visitor in this forum, and report every flaw, what i found.
Well, now that this is the situation, I can choose one of two options. I can return all the equipment to place of purchase, or to help you. As i said before, i like this idea as good start. So i'll be annoying visitor in this forum, and report every flaw, what i found.
I think old beta-tester-customers like us should have at least free premium features as honest compensation. On French forums people are complaining a lot about your product and you will see that they are not advising the Zipabox to other people.
I think old beta-tester-customers like us should have at least free premium features as honest compensation. On French forums people are complaining a lot about your product and you will see that they are not advising the Zipabox to other people.
I kinda agree, spend near to 400 pounds in total and I end up with frustration.............. but I like messing about so aren't too upset. I just hope that at one point I can actually start using this thing the way it is intended. I told my wife stories on how we will have an automated house, but for now I have nothing to show besides switching on 1 lamp when it gets dark outside :D
I kinda agree, spend near to 400 pounds in total and I end up with frustration.............. but I like messing about so aren't too upset. I just hope that at one point I can actually start using this thing the way it is intended. I told my wife stories on how we will have an automated house, but for now I have nothing to show besides switching on 1 lamp when it gets dark outside :D
Zipato team,
Basic features should not have a cost ! Neither for Beta tester nor regular users... Usable graphs, values in Http request, are basic features,... Current Zipato strategy on "premium features" will kill the box.
On top, as a beta tester that posts tickets, I can see the support team is responsive on tickets, but I start to question Zipato development priorities and the real capability to provide a box that works in a near future.
I noticed zipato is managing many product developments in paralel (Zipacam, Zipa mini, ZipaTV,...). Whith such an amount of products in dev and test, I am afraid we will have to wait a long time before we'll have a box working...
We, eta testers, are we going to have a box working properly before it gets obsolete ? I doubt so, despite the real effort I can see from members...
Zipato team,
Basic features should not have a cost ! Neither for Beta tester nor regular users... Usable graphs, values in Http request, are basic features,... Current Zipato strategy on "premium features" will kill the box.
On top, as a beta tester that posts tickets, I can see the support team is responsive on tickets, but I start to question Zipato development priorities and the real capability to provide a box that works in a near future.
I noticed zipato is managing many product developments in paralel (Zipacam, Zipa mini, ZipaTV,...). Whith such an amount of products in dev and test, I am afraid we will have to wait a long time before we'll have a box working...
We, eta testers, are we going to have a box working properly before it gets obsolete ? I doubt so, despite the real effort I can see from members...
yes idd I think you're right too much projects in the same time
yes idd I think you're right too much projects in the same time
All good points, but simply put, the Zipabox does have more functionality than most other options. It is easier to resell to the average home owner than a raspberry pi, who do not want a technical setup period. It offers more supported protocols than Vera or Fibaro or Smart Things. Has a good support team through Zipato, who also offer 24/7 monitoring. And as you have stated, over the last two years, you, we, have helped to create a good foundation. Lets give them the funding needed to continue to grow and develop, and maybe fully integrate many functions we have been pushing. Not disappear under the likes of the more "popular and trendy" choices. If Zipato had the funding of companies like Google or Nest or Smart Things or Fibaro etc, their product would be far more advanced. What they have done on a relatively small budget in comparison is astonishing. And yes it has been with your help, and with a few hiccups along the way.
I think the pricing policy was put in place to get us talking about what should and shouldn't be charged, and how much. Where better to get an idea on these policies than from the users. Talk, critic, let them listen.
ps, the beta testers, I think, are going to get all features.
All good points, but simply put, the Zipabox does have more functionality than most other options. It is easier to resell to the average home owner than a raspberry pi, who do not want a technical setup period. It offers more supported protocols than Vera or Fibaro or Smart Things. Has a good support team through Zipato, who also offer 24/7 monitoring. And as you have stated, over the last two years, you, we, have helped to create a good foundation. Lets give them the funding needed to continue to grow and develop, and maybe fully integrate many functions we have been pushing. Not disappear under the likes of the more "popular and trendy" choices. If Zipato had the funding of companies like Google or Nest or Smart Things or Fibaro etc, their product would be far more advanced. What they have done on a relatively small budget in comparison is astonishing. And yes it has been with your help, and with a few hiccups along the way.
I think the pricing policy was put in place to get us talking about what should and shouldn't be charged, and how much. Where better to get an idea on these policies than from the users. Talk, critic, let them listen.
ps, the beta testers, I think, are going to get all features.
As a former IT project manager, I agree with you !! I never delivered an app that have been fully tested with automation tools...
As a former IT project manager, I agree with you !! I never delivered an app that have been fully tested with automation tools...
Now, one year later and regardless from many improvements, I'm still a beta tester. There is lot of bells and whistles with nice cover, but even basics will brought to use without testing in real life. Only way to avoid reporting some issue daily, is when not use this daily. And I bought a ready to use product. There was no any indication, that this is prototype.
Now, one year later and regardless from many improvements, I'm still a beta tester. There is lot of bells and whistles with nice cover, but even basics will brought to use without testing in real life. Only way to avoid reporting some issue daily, is when not use this daily. And I bought a ready to use product. There was no any indication, that this is prototype.
The product works, plain and simple. And compared to alot of systems work better and has many more features and capabilities. Do not think of yourself as a beta tester as every other system out there would release a system that has many flaws and less capabillity, Zipato has prolonged its official release of the firmware due to its commitment to strive for a great product. You want something that has little problems, buy a Fibaro unit. And enjoy the lack of connected devices. The only way to prevent problems is to have a small database of connected devices and functions.
Please everyone, stop complaining and start to appreciate what has developed over the past few years. You really want to be a beta tester, buy a Smart Things, then you will realise what problems are.
The product works, plain and simple. And compared to alot of systems work better and has many more features and capabilities. Do not think of yourself as a beta tester as every other system out there would release a system that has many flaws and less capabillity, Zipato has prolonged its official release of the firmware due to its commitment to strive for a great product. You want something that has little problems, buy a Fibaro unit. And enjoy the lack of connected devices. The only way to prevent problems is to have a small database of connected devices and functions.
Please everyone, stop complaining and start to appreciate what has developed over the past few years. You really want to be a beta tester, buy a Smart Things, then you will realise what problems are.
With respect, I strongly disagree with you Adrian.
When I bought the Zipabox from Clas Ohlson here in Norway (large retailer), the Zipabox was branded as a finished product. There was nothing saying that this product was not finished (referreing to your statement about the official release of the firmware).
You are also saying "The only way to prevent problems is to have a small database of connected devices and functions." This is the core problem of the Zipabox. Zipabox has extremely much functionality, and it seems like they are pushing a large feature/device list instead of focusing on a stable device..
This is actually a smart home solution, and my priority is a STABLE device instead of new functionality. To be honest, whenever I try a new functionality of the Zipabox, I always have problems. Right now, I had plans to use the box to control temperature in my house, but from reading in the forums the last days, it doesn't seem like the themostat functionality is stable either.. so I'll skip that... this is frustrating.
When I bought this system, nothing on the box said "If you want a stable product, but Fibaro instead" ;)
I'm with JKI on this one.
With respect, I strongly disagree with you Adrian.
When I bought the Zipabox from Clas Ohlson here in Norway (large retailer), the Zipabox was branded as a finished product. There was nothing saying that this product was not finished (referreing to your statement about the official release of the firmware).
You are also saying "The only way to prevent problems is to have a small database of connected devices and functions." This is the core problem of the Zipabox. Zipabox has extremely much functionality, and it seems like they are pushing a large feature/device list instead of focusing on a stable device..
This is actually a smart home solution, and my priority is a STABLE device instead of new functionality. To be honest, whenever I try a new functionality of the Zipabox, I always have problems. Right now, I had plans to use the box to control temperature in my house, but from reading in the forums the last days, it doesn't seem like the themostat functionality is stable either.. so I'll skip that... this is frustrating.
When I bought this system, nothing on the box said "If you want a stable product, but Fibaro instead" ;)
I'm with JKI on this one.
I agree with you Erik but calling Fibaro as a stable product is really ridiculous. Fibaro is partially not even beta.
I agree with you Erik but calling Fibaro as a stable product is really ridiculous. Fibaro is partially not even beta.
Adrian if I could email you I would not post on a public forum but I can't.
It is a ver potent product I admit. But I come from a unit that have worked from start and always worked! And this is with 433 Mhz divices, and that is "OPEN SOURCE".
look at this page for compatible divices:
http://www.telldus.com/products/compability
I have always bin able to control things. 2 times during a couple off years there service did not work.
With zipato almost once a week the blinds does not work, not with app and not with rule. Crazy wife complaining about that the blinds did not work. After a box restart everything worked, every time.
What should I say? Hmmm wife, I am a beta tester for version 9999.8k it will soon work. Sory. She does not care about that.
I am in this because I like it, as you may have seen, but I could not recommend the product at this stage. I am hoping to be able to recommend it in the future. But then it have to work every day for at least a few month.
There can't be a rules that breaks my hole system. A couple of weeks ago I made a rule that was going to turn on and off something. I made the rule with a "NOW BETWEN AND" element, and put the "TIME NOW" element in, and just wrote the time in the rule element, instead of placing a time element in the rule. Ok I got a error message when trying to save, and then I put the time element in and saved. This broke EVERY RULE IN MY SYSTEM so my wife could not turn on the water boiler in the kitchen.
I removed the rule and saved and synced and everything els. But nothing worked. I think I created a ticket, and the tip I got did not solve it. So tried a little my self. I moved the socket timer rule to the bottom, saved and synced. and al of sudden al my rules worked again.
Is it suppose to be like this Adrian? Can you cal that a well functioning product? Ok lets say I don't touch anything and stick to official realizes, then my 433 Mhz devices would not work ok, and Zipatos recommendation would be to update to 8k. I bought Philips Hue and was very open hear on the forum that I was thinking of buying this. Not a single word from Zipato that it did not work. And now they don't know when I will get support for this. I seen 170 euro and cn not use it with my system. If I hade new that I would have bought Osram lightly but I don't know if that works perfect either.
I have al my life loved electronics and I like Zipato. But there is things that just have to work, and can't break.
The clip I will show you hear is from there own forum and home page. What series company public a new homepage with broken links?????
https://www.youtube.com/watch?v=yxLeT7zOIBE
https://www.youtube.com/watch?v=GBzFAAFruLg
It is nice of you to defend Zipato and there are lots of big companies that don't have working services.
What I am saying is. Work with what you have, work with the server, work with the software, be very clear when they update beta software what have bin changed so we that dare to try are aware of what to look for. It is very painstaking to report the same problem over and over again, Ea. Saving of names in rule creator, changing of names, or device types, I don't know how many times I have reported it. And when I report a problem take time and produce a private Youtube clip I don't want that problem re appearing every time I update the box software or they update the web UI.
They have to have a list with things they try before they publish things. I do not want to report the same problem over and over again and that there always is 2 steps forward and 1 step back.
If they clam a thing work it should work.
On there home page they show Android app on iOs devices, why? On there homage they show Philips Hue support, why? because they in the future will support it?:
Even in iOs app store they show the old Androide App? Simple mistake?
I am shore this will be fixed but IMO it is not right to do this.
I will show you how Philips Hue works and how I think light control should work:
https://www.youtube.com/watch?v=ha-ImAp0jg0
If it works like you say it does I will send you some youtube clips of what does not work, give me your email. If I can't send a private message to you, don't have your mail.
With all this sad I strongly support Zipato and hope they will turn this trend aroud.
Adrian if I could email you I would not post on a public forum but I can't.
It is a ver potent product I admit. But I come from a unit that have worked from start and always worked! And this is with 433 Mhz divices, and that is "OPEN SOURCE".
look at this page for compatible divices:
http://www.telldus.com/products/compability
I have always bin able to control things. 2 times during a couple off years there service did not work.
With zipato almost once a week the blinds does not work, not with app and not with rule. Crazy wife complaining about that the blinds did not work. After a box restart everything worked, every time.
What should I say? Hmmm wife, I am a beta tester for version 9999.8k it will soon work. Sory. She does not care about that.
I am in this because I like it, as you may have seen, but I could not recommend the product at this stage. I am hoping to be able to recommend it in the future. But then it have to work every day for at least a few month.
There can't be a rules that breaks my hole system. A couple of weeks ago I made a rule that was going to turn on and off something. I made the rule with a "NOW BETWEN AND" element, and put the "TIME NOW" element in, and just wrote the time in the rule element, instead of placing a time element in the rule. Ok I got a error message when trying to save, and then I put the time element in and saved. This broke EVERY RULE IN MY SYSTEM so my wife could not turn on the water boiler in the kitchen.
I removed the rule and saved and synced and everything els. But nothing worked. I think I created a ticket, and the tip I got did not solve it. So tried a little my self. I moved the socket timer rule to the bottom, saved and synced. and al of sudden al my rules worked again.
Is it suppose to be like this Adrian? Can you cal that a well functioning product? Ok lets say I don't touch anything and stick to official realizes, then my 433 Mhz devices would not work ok, and Zipatos recommendation would be to update to 8k. I bought Philips Hue and was very open hear on the forum that I was thinking of buying this. Not a single word from Zipato that it did not work. And now they don't know when I will get support for this. I seen 170 euro and cn not use it with my system. If I hade new that I would have bought Osram lightly but I don't know if that works perfect either.
I have al my life loved electronics and I like Zipato. But there is things that just have to work, and can't break.
The clip I will show you hear is from there own forum and home page. What series company public a new homepage with broken links?????
https://www.youtube.com/watch?v=yxLeT7zOIBE
https://www.youtube.com/watch?v=GBzFAAFruLg
It is nice of you to defend Zipato and there are lots of big companies that don't have working services.
What I am saying is. Work with what you have, work with the server, work with the software, be very clear when they update beta software what have bin changed so we that dare to try are aware of what to look for. It is very painstaking to report the same problem over and over again, Ea. Saving of names in rule creator, changing of names, or device types, I don't know how many times I have reported it. And when I report a problem take time and produce a private Youtube clip I don't want that problem re appearing every time I update the box software or they update the web UI.
They have to have a list with things they try before they publish things. I do not want to report the same problem over and over again and that there always is 2 steps forward and 1 step back.
If they clam a thing work it should work.
On there home page they show Android app on iOs devices, why? On there homage they show Philips Hue support, why? because they in the future will support it?:
Even in iOs app store they show the old Androide App? Simple mistake?
I am shore this will be fixed but IMO it is not right to do this.
I will show you how Philips Hue works and how I think light control should work:
https://www.youtube.com/watch?v=ha-ImAp0jg0
If it works like you say it does I will send you some youtube clips of what does not work, give me your email. If I can't send a private message to you, don't have your mail.
With all this sad I strongly support Zipato and hope they will turn this trend aroud.
Totally agree with Jacob, instead of releasing new products like Zipatile and Zipamini they should focus on getting their core product straight. Let's be realistic, the only reason why many of us choose Zipato against Homeseer, Fibaro, Smarthings Hub, etc. is because zipabox is pretty much the only controller that can integrate so many different communication protocols like z-wave, zigbee, KNX, etc. Right now I wouln't recommend Zipato to anyone that is looking for a reliable Home Automation controller, if Zipatile is not versatile as Zipabox, would it work on Z-Wave at least??
Totally agree with Jacob, instead of releasing new products like Zipatile and Zipamini they should focus on getting their core product straight. Let's be realistic, the only reason why many of us choose Zipato against Homeseer, Fibaro, Smarthings Hub, etc. is because zipabox is pretty much the only controller that can integrate so many different communication protocols like z-wave, zigbee, KNX, etc. Right now I wouln't recommend Zipato to anyone that is looking for a reliable Home Automation controller, if Zipatile is not versatile as Zipabox, would it work on Z-Wave at least??
Hi dears,
I'm totaly agree with Jacob too.
Zipato is not stable today. I have reported a bug this day again !
I don't want to pay more for so many bugs.
Please, publish a stable realase before ask money for more !
Best regards
Hi dears,
I'm totaly agree with Jacob too.
Zipato is not stable today. I have reported a bug this day again !
I don't want to pay more for so many bugs.
Please, publish a stable realase before ask money for more !
Best regards
Yep, not much to add. I'm glad someone else has the problem of rules periodically failing, for no reason. I have posted around 13 bug reports and only a handful have been fixed.
Zipato seem to expend more effort trying to find excuses to close my tickets without fixing them, than on actually fixing them.
Today, for example, they have confirmed that they don't intend to enable the Zipabox to handle string values! Amazing.
Prediction: this time next year I won't be using the Zipabox any more.
Yep, not much to add. I'm glad someone else has the problem of rules periodically failing, for no reason. I have posted around 13 bug reports and only a handful have been fixed.
Zipato seem to expend more effort trying to find excuses to close my tickets without fixing them, than on actually fixing them.
Today, for example, they have confirmed that they don't intend to enable the Zipabox to handle string values! Amazing.
Prediction: this time next year I won't be using the Zipabox any more.
Let me clear: I like the concept, I want it to work. But it seems to me that Zipabox have failed to understand that when you offer a high-level UI, you take on a big commitment, unless you let users complement the high-end UI with lower-level coding (which is obviously not the case). You have to include everything! And of course, it has to be reliable.
Let me clear: I like the concept, I want it to work. But it seems to me that Zipabox have failed to understand that when you offer a high-level UI, you take on a big commitment, unless you let users complement the high-end UI with lower-level coding (which is obviously not the case). You have to include everything! And of course, it has to be reliable.
... And paying for what ?
I'm still searching
Our website is really not clear about that...
... And paying for what ?
I'm still searching
Our website is really not clear about that...
I don't want to comment all of issues which are mentioned in this thread, although some of them don't even exist any more.
However, we have a complete programming language here, allows you to program various rules which includes various devices, based on various protocols, and on various medias. Certainly it is possible to find some bugs, especially considering that we are also constantly developing this system, by adding new options and supporting additional standards. Does this mean it is beta? Well, I guess it will be beta forever in this case, as the IOT market is constantly evolving, and we have to stay in line with all newest technologies and market trends. But some bugs are too critical and they shouldn't exist at all? Yes, I agree. But we can only work hard to fix them asap.
Anyway, we do appreciate your feedback and certainly your engagement here, but we can't fulfil all your requests at once (of course, we would like to do so). Please be patient, and please communicate your issues through our ticketing system since it is easier to deal with each particular issue separately over there.
I don't want to comment all of issues which are mentioned in this thread, although some of them don't even exist any more.
However, we have a complete programming language here, allows you to program various rules which includes various devices, based on various protocols, and on various medias. Certainly it is possible to find some bugs, especially considering that we are also constantly developing this system, by adding new options and supporting additional standards. Does this mean it is beta? Well, I guess it will be beta forever in this case, as the IOT market is constantly evolving, and we have to stay in line with all newest technologies and market trends. But some bugs are too critical and they shouldn't exist at all? Yes, I agree. But we can only work hard to fix them asap.
Anyway, we do appreciate your feedback and certainly your engagement here, but we can't fulfil all your requests at once (of course, we would like to do so). Please be patient, and please communicate your issues through our ticketing system since it is easier to deal with each particular issue separately over there.
Bugs is one thing but the constant problems with servers is so frustrating. Atleast one or twice a week it's some sort of problem.
Part from the server issues zipato biggest problem is commutation and no clear road map where the product is going. The pricing for addon sale is just a example.
And to be honest we are still on 0.xx firmware so saying it's beta test is quite correct since 1.0 have not been released after so many years
As many others here I really still hope there is a future for zipabox. I myself have already burned all my energy in hope of changes and trying to build a community. I however feel it's been pointless
Bugs is one thing but the constant problems with servers is so frustrating. Atleast one or twice a week it's some sort of problem.
Part from the server issues zipato biggest problem is commutation and no clear road map where the product is going. The pricing for addon sale is just a example.
And to be honest we are still on 0.xx firmware so saying it's beta test is quite correct since 1.0 have not been released after so many years
As many others here I really still hope there is a future for zipabox. I myself have already burned all my energy in hope of changes and trying to build a community. I however feel it's been pointless
Communication from Zipato lacks badly, still. Are the servers the problem or not, it is hard to find a day, when everything works flawlessly. How anybody can rely security or warning systems, when only motion triggered lights drives you to deep frustration.
Just now my smoke sensor shows no smoke, and battery full... Anyhow, battery was completely dead last week, and now removed. In dashboard it is still alive, and all ok! Battery should last few years, but it seems, that it last only few months.
Communication from Zipato lacks badly, still. Are the servers the problem or not, it is hard to find a day, when everything works flawlessly. How anybody can rely security or warning systems, when only motion triggered lights drives you to deep frustration.
Just now my smoke sensor shows no smoke, and battery full... Anyhow, battery was completely dead last week, and now removed. In dashboard it is still alive, and all ok! Battery should last few years, but it seems, that it last only few months.
Quite funny, this thread seems be to denied to show in "recent activity" page...
Quite funny, this thread seems be to denied to show in "recent activity" page...
@ all,
We are doing our best in order to develop and maintain this system. We highly appreciate your support and feedback, and I am sure we wouldn't make the system as it is today without these comments and support. However, some comments are not addressing any particular issue, and being negative in general, they are certainly distracting people of buying Zipato. I don't see how this will help us to make the system better?
If you are experiencing some certain issues, we were always willing to support you, but if you just don't like the system in general, I am afraid that you should just find the better one (there are hundreds of non-beta home automation systems these days).
Anyway, if you still believe we can do it, and if you have any particular issue which you think we can help you with, please open the support ticket, give us as many details as you can, and give us some time to solve it. It is our job and pleasure to make Zipato better, so we will certainly do it.
@ all,
We are doing our best in order to develop and maintain this system. We highly appreciate your support and feedback, and I am sure we wouldn't make the system as it is today without these comments and support. However, some comments are not addressing any particular issue, and being negative in general, they are certainly distracting people of buying Zipato. I don't see how this will help us to make the system better?
If you are experiencing some certain issues, we were always willing to support you, but if you just don't like the system in general, I am afraid that you should just find the better one (there are hundreds of non-beta home automation systems these days).
Anyway, if you still believe we can do it, and if you have any particular issue which you think we can help you with, please open the support ticket, give us as many details as you can, and give us some time to solve it. It is our job and pleasure to make Zipato better, so we will certainly do it.
Sebastian,
We understand it is not easy to make the system flawless but you have to also understand our frustration sometimes. I make a living out of industrial automation, I like playing with the system and when something that is supposed to work somehow but it does not, I enjoy spending time researching and trying to make it work somehow, BUT, you have to realize many people they just want something that works as advertised, plain and simple (even though what happens in the background is complicated) I think that is the success of companies like Apple, almost everyone can use an iphone. All the guys that comment and create topics like this believe on Zipato, I really want it to work as advertised, it's got a LOT of potential, I would like to use it to integrate domotic systems but, how can I sell it or even recommend it if many things that are advertised to be supported don't work, or kind of works, or support just asks you to be patient without any kind of ETA or any explanation of why it doesn't work just yet. As you already admit, there is a lack of information, no detailed manual, etc. Some of us believe in Zipato at the point that ordered Zipatile knowing the weak points of the system, but we really would appreciate honesty from Zipato Team, I understand some comments don't help marketing, and a few of them is their guts typing their frustration in a wrong way... but we really need to see that Zipato is making a bigger commitment with their current customers rather than the potential customers. One thing I love about Zipabox concept is its ability to integrate so many devices with different communication protocols but my friends, "don't bite more than you can chew", with all my respect.
Sebastian,
We understand it is not easy to make the system flawless but you have to also understand our frustration sometimes. I make a living out of industrial automation, I like playing with the system and when something that is supposed to work somehow but it does not, I enjoy spending time researching and trying to make it work somehow, BUT, you have to realize many people they just want something that works as advertised, plain and simple (even though what happens in the background is complicated) I think that is the success of companies like Apple, almost everyone can use an iphone. All the guys that comment and create topics like this believe on Zipato, I really want it to work as advertised, it's got a LOT of potential, I would like to use it to integrate domotic systems but, how can I sell it or even recommend it if many things that are advertised to be supported don't work, or kind of works, or support just asks you to be patient without any kind of ETA or any explanation of why it doesn't work just yet. As you already admit, there is a lack of information, no detailed manual, etc. Some of us believe in Zipato at the point that ordered Zipatile knowing the weak points of the system, but we really would appreciate honesty from Zipato Team, I understand some comments don't help marketing, and a few of them is their guts typing their frustration in a wrong way... but we really need to see that Zipato is making a bigger commitment with their current customers rather than the potential customers. One thing I love about Zipabox concept is its ability to integrate so many devices with different communication protocols but my friends, "don't bite more than you can chew", with all my respect.
It's a well-known fact that when users are waiting for a process to finish, they get very impatient unless there's some indication of progress (the progress bar). I think something similar happens to Zipabox users. They're waiting for problems to be fixed but have no idea whether they're being worked on, or how long the fixes will take. If you have estimates of when a fix might be ready for a certain problem, perhaps you should publish that, so that customers know you're working on it.
A couple of my tickets have been fixed recently, including one yesterday, so thanks for that. But remember the psychology of the progress bar!
It's a well-known fact that when users are waiting for a process to finish, they get very impatient unless there's some indication of progress (the progress bar). I think something similar happens to Zipabox users. They're waiting for problems to be fixed but have no idea whether they're being worked on, or how long the fixes will take. If you have estimates of when a fix might be ready for a certain problem, perhaps you should publish that, so that customers know you're working on it.
A couple of my tickets have been fixed recently, including one yesterday, so thanks for that. But remember the psychology of the progress bar!
Hello. Anyone know where I can get the danalock v3 beta firmware?
Hello. Anyone know where I can get the danalock v3 beta firmware?
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