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Why I can't add another supervisor to my Zipabox tenant?

Tomasz shared this problem 7 years ago
Known

I registered new account on Zipato portal and added as a member user with Tenant privelege to my subscription. The user didn't see device manager nor any of devices in Zipabox. When I wanted this user to become supervisor with Add supervisor option, I got error message "Failed to add supervisor".

But when I added "contact@imperihome.com" as a supervisor, everything went fine. What's going on? Why I can't have second account to log on to Zipabox and some particular account (found in an article in Internet) can be added as supervisor to my subscription?

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