Zipabox offline?
Solved
My zipabox is offline, now 09:38? Any news why?
The same problem 
No connection
Real-time notifications may not work
My zipabox is offline, now 09:38? Any news why?
https://www.youtube.com/watch?v=uIiXuW2ep-Y
https://www.youtube.com/watch?v=uIiXuW2ep-Y
Mine was offline but has now come back online but nothing now works.
Mine was offline but has now come back online but nothing now works.
Same her!
Same her!
Great to hear that it is not a scandinavian issue ;-) But again some public statement would be good.
Great to hear that it is not a scandinavian issue ;-) But again some public statement would be good.
As my schedulers were late by 2 hours I made all the corrections and synchronized. A few hours later the schedulers were 2 hours early. Perhaps Zipato tried to fix the time delay not knowing that I had fixed it already.
Now i want to correct the times again, but the UI will not synchronize since 3 hours. What's going on?
As my schedulers were late by 2 hours I made all the corrections and synchronized. A few hours later the schedulers were 2 hours early. Perhaps Zipato tried to fix the time delay not knowing that I had fixed it already.
Now i want to correct the times again, but the UI will not synchronize since 3 hours. What's going on?
The green LED on my box is flashing now and still nothing is working but does say online.
The green LED on my box is flashing now and still nothing is working but does say online.
I hope we don't have to add all devices back when/if things start working again.
I hope we don't have to add all devices back when/if things start working again.
Same issue for me. Box offline for more than 5 minutes until 10:05 (italy) and now offline again from more than 5 minutes ...
Same issue for me. Box offline for more than 5 minutes until 10:05 (italy) and now offline again from more than 5 minutes ...
Box offline again and LED still flashing.
Box offline again and LED still flashing.
Can anyone explain to me how it works?
1) How is the box talking to the app,
2) How is the box talking to internet, and why, when?
3) How is the box talking to the cloud service, and why, when?
A lot of why and when?
Can anyone explain to me how it works?
1) How is the box talking to the app,
2) How is the box talking to internet, and why, when?
3) How is the box talking to the cloud service, and why, when?
A lot of why and when?
Is any one living next to Zipato in Croatia? Maybe go ask them?
Is any one living next to Zipato in Croatia? Maybe go ask them?
Again offline. And as usual no answers from Zipato Team
Again offline. And as usual no answers from Zipato Team
This is how looks like a true status page of a real working system: http://status.smartthings.com/
Unfortunately it's not available to all Europe yet ...
This is how looks like a true status page of a real working system: http://status.smartthings.com/
Unfortunately it's not available to all Europe yet ...
Now answer at the phone either. It costs somewhere between 0,4 and 0,6 euro to cal Croatia, but it could be worth it if you get some answers. If they just were open about what is going on, there would not be any problem. For example if they say at 07.00 to 11:00 we will make service on the system and update our service please be patient. There would not be any problem.
I will contact the Swedish seller and ask them how to get in contact whith Zipato.
Now answer at the phone either. It costs somewhere between 0,4 and 0,6 euro to cal Croatia, but it could be worth it if you get some answers. If they just were open about what is going on, there would not be any problem. For example if they say at 07.00 to 11:00 we will make service on the system and update our service please be patient. There would not be any problem.
I will contact the Swedish seller and ask them how to get in contact whith Zipato.
Hello everyone,
during our regular server maintenance we encountered a problem which causes difficulties with the cloud connection. We are currently working on this and the problem will be resolved asap. Please take our apologize for any possible inconvenience, we will keep you updated.
Regards
Hello everyone,
during our regular server maintenance we encountered a problem which causes difficulties with the cloud connection. We are currently working on this and the problem will be resolved asap. Please take our apologize for any possible inconvenience, we will keep you updated.
Regards
The status page saysHub Connectivity in the UK is opperational. Well I can tell you it isn't.
The status page saysHub Connectivity in the UK is opperational. Well I can tell you it isn't.
I thought we were supposed to have some limited control when the box is offline.
I thought we were supposed to have some limited control when the box is offline.
Perfect, an answer at least. Do you have server maintenance every day at a certain time.
1) Do you only have one server?
2) Is this server protected against nature catastrophes?
3) Why don't we have a local mode in the app?
4) I thought that was one of the big selling points for Zipato?
5) How meny have admin acess to this server?
As long as we get informed it is ok.
Perfect, an answer at least. Do you have server maintenance every day at a certain time.
1) Do you only have one server?
2) Is this server protected against nature catastrophes?
3) Why don't we have a local mode in the app?
4) I thought that was one of the big selling points for Zipato?
5) How meny have admin acess to this server?
As long as we get informed it is ok.
We need local mode access for times like these.
We need local mode access for times like these.
Hey Hrovje,
thank for the info.
Your info says:
- Zipato Team is caring
- our boxes are ok
- we are sure you will fix it soon
Hey Hrovje,
thank for the info.
Your info says:
- Zipato Team is caring
- our boxes are ok
- we are sure you will fix it soon
At least my lights work threw the app bu no sync.
At least my lights work threw the app bu no sync.
I'm new to Zipato, and when I experience things like this I become a litle dubious...
This morning, instead of having a smart home I had a dead home. Local rules seems to work, but I had no control locally to turn on lights etc.
I do accept that systems go down, but I do not like that it have such big impact on my house, and I definitely do not like that there is no official status page.
To me as a customer it is important that you fix the problem ASAP, but it is equally important that you tell me immediately that you know about the problem, whar caused it and when I can expect it back online.
A proper status page, with history, is a MUST for me to continue using Zipato.
I'm new to Zipato, and when I experience things like this I become a litle dubious...
This morning, instead of having a smart home I had a dead home. Local rules seems to work, but I had no control locally to turn on lights etc.
I do accept that systems go down, but I do not like that it have such big impact on my house, and I definitely do not like that there is no official status page.
To me as a customer it is important that you fix the problem ASAP, but it is equally important that you tell me immediately that you know about the problem, whar caused it and when I can expect it back online.
A proper status page, with history, is a MUST for me to continue using Zipato.
Same problem here. The alarm would not turn off.
But i got this mail:
We are
experiencing some issues with servers. Some controllers are not accessible
online, and can by used in local mode only.
We are
currently working on this issue, and we will keep you posted.
Helpdesk: http://support.zipato.com/index.php?
Unsubscribe: http://support.zipato.com/index.php?/News/Subscriber/Unsubscribe/12/7702bfcae50cbbc82b7d
Same problem here. The alarm would not turn off.
But i got this mail:
We are
experiencing some issues with servers. Some controllers are not accessible
online, and can by used in local mode only.
We are
currently working on this issue, and we will keep you posted.
Helpdesk: http://support.zipato.com/index.php?
Unsubscribe: http://support.zipato.com/index.php?/News/Subscriber/Unsubscribe/12/7702bfcae50cbbc82b7d
Same here, if they only are open and honest abut it and. There's not much problem. But the help desk told us when the damage was already there.
I still cant sync but I am not angry becous they contacted me.
Same here, if they only are open and honest abut it and. There's not much problem. But the help desk told us when the damage was already there.
I still cant sync but I am not angry becous they contacted me.
After removing power from the box and reconnecting 10 minutes later everything works fine now. Hope it stays
working allright for a long time.
After removing power from the box and reconnecting 10 minutes later everything works fine now. Hope it stays
working allright for a long time.
Hello again,
this issue was resolved. Once again we apologize for any inconvenience caused by this issue. We will take steps to prevent this issue from happening again.
Regards
Hello again,
this issue was resolved. Once again we apologize for any inconvenience caused by this issue. We will take steps to prevent this issue from happening again.
Regards
Thank you Hrvoje, all seems to be working again.
My only concern is that our systems are only as good as your servers.
Thank you Hrvoje, all seems to be working again.
My only concern is that our systems are only as good as your servers.
I am happy things work again.
Do Zipato have any comments on the need for a proper Status Page ? I'm quite sure I'm not the only one requesting it, but the comments I've seen from Zipato on other threads does not give me much hope...
And as others here, I'm also worried that downtime on a Croatian server leaves me unable to turn on the light in my living room :-/
I am happy things work again.
Do Zipato have any comments on the need for a proper Status Page ? I'm quite sure I'm not the only one requesting it, but the comments I've seen from Zipato on other threads does not give me much hope...
And as others here, I'm also worried that downtime on a Croatian server leaves me unable to turn on the light in my living room :-/
Now it is working for me!
Now it is working for me!
Same problem for me in France with 2 hours too much
Same problem for me in France with 2 hours too much
Schedulers do not work again
Schedulers do not work again
I just received 2 alarms by email saying that the Zipabox is offline (controller is unreachable) but after checking with the app it is displaying "online".
Another strange behavior and proof that there is a lack a reliability.
I just received 2 alarms by email saying that the Zipabox is offline (controller is unreachable) but after checking with the app it is displaying "online".
Another strange behavior and proof that there is a lack a reliability.
Same thing for me and I get a third a few minute ago. Trouble with Zipato server ?
Same thing for me and I get a third a few minute ago. Trouble with Zipato server ?
The issue with Schedulers was linked to Time zones and it was resolved please check this thread
https://community.zipato.com/topic/did-you-change-timezone-or-the-clock-on-servers-all-schedules-are-wrong-one-houre
Regards
The issue with Schedulers was linked to Time zones and it was resolved please check this thread
https://community.zipato.com/topic/did-you-change-timezone-or-the-clock-on-servers-all-schedules-are-wrong-one-houre
Regards
How do you set up an e-mail alarm if the box is offline? I´ve looked through the interface but didn´t seem to find anything.
How do you set up an e-mail alarm if the box is offline? I´ve looked through the interface but didn´t seem to find anything.
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