This object is in archive! 

Zipabox offline

Stillwatter shared this problem 2 years ago
Known

Zipabox offline since 1 hour or more...

I can’t go home... cool!!!

Thanks zipato...

Comments (6)

photo
1

Yes, a common problem. Have you got the Zipabox to restart if it detects it is offline? I know this doesn't always work.

Is it the Zipabox that is disconnected or your ISP internet connection that is offline?

Why cant you go home if it is offline?

photo
2

Internet was OK. I could access my Synology NAS.

The entry flap can only open manually from inside.

I live in town with 2 entrances, one side street, and the other from behind. Obliged to go around, on the opposite, to return without Zipabox.

photo
1

Same problem here, impossible to synchronize cluster. ZIpato cloud seems offline, my alarm triggers every time I disarm it. A nightmare !!!!

photo
1

Cloud service has been good on our side, but we do get the occasional controller dropping offline every now and again. They only way to fix this is with a hard reboot. Both Zipabox and Zipatile. Restarting the Zipato service within the Zipatile does nothing, but rebooting the Zipatile works. Zipabox you can only reboot via push button.

In the settings via web portal, there is a box keep online. UNcheck this and the controller "should" restart if it detects a disconnection from the cloud after 5 minutes.

Personally, i wish there was a virtual switch for both Zipabox/Zipatile that could be used in a rule to automate a reboot of the devices. A reboot seems to fix many issues that pop up, such as memory leaks, freeing up ram, etc.

Denis, strange your alarm goes off once you disarm your alarm. I would think it would trigger if you arm your alarm if anything. I am guessing you have a Zipatile then? You can disarm that partition if you want, or set it to a silent partition if this helps. It is the System Partition that comes as standard on the Zipatile.

photo
1

Adrian, I own a cluster. WHen I disarm my alarm, I can't cleraly hear my zipatile beeping and all scenes triggered by a disarm "action" are running (blinds, etc...) . But some seconds later alarm is armed again and beeps in the house and outside. It seems that zipatile isn't synchronizing with cluster and obtain again an "armed" state.

If I try to manually synchronize I have timeout errors.

photo
photo
1

I had issues with the Zipatile yesterday, too. Timeouts when setting the alarm through the phone app when I went to do some errands. Wonder if it was a cloud issue (maybe a short service outage), that triggered the Zipatile to get weird since other report issues the same day. I restarted it when I came back home again and it worked.

Reliability...

photo
1

I had issues aswell... Same as Robert... Timeout when arm/disarm the alarm.

Slow update of states of devices.

Frustrating!

All these problem with stability, slow development, devices not fully supported and no clear roadmap are frustrating... It have made me look for an other system. Not that I realy want to replace my system but it needs to be stable and reliable!


Regards

photo
2

If the Zipato team at least acknowledged the problems and kept the users informed when there are service issues on a *WORKING* website (unlike community.zipato.com that is non-working several times/week). This issue is known by Zipato since long, but still not fixed. If my company should have service issues, we do inform our customers, that's just how things need to work. We respect our customers.

And, they should inform users about firmware updates, changelogs (both for betas and official releases). I try to check for a new beta, hoping it would make the system better, but there is no information about if there is a newer release. I have to update the firmware, and watch afterwards if it have changed or not. And there is no changelogs for betas at all.

I do think Zipato want to do a good job, but the backend seems unreliable. Or it is something fundamental wrong with how the end devices and backend communicates. And when the company itself does not communicate with the customers, it goes from very bad to even worse.

This is the second time I've given the Zipato system a chance, but I don't think it will be a third.

photo
1

My Zipato went offline again yesterday evening. 2:nd time in two days.

photo
1

my Zipabox is also offline. I tried so many things to get it online and working but I can't. It's possible to conect it directly to do troubleshooting?

photo