Zipato may be no more first choice
During the last weeks my ZipaBox in the Cluster with a ZipaTile restartet increasingly often during a day. Yesterday I decided to do a hard reset to possibly solve that problem. After the hard reset I upgraded the firmware to the official release 1.2.29. From that point in time it was impossible to sync the system. I tried it afterwards with the newest beta - right the same.
I opened a ticket yesterday evening but by now I did not get the normal email, that the ticket was opened. In addidition I recognized that two older tickets still open are not more in the ticket list.
To me it seems that Zipato has massive problems with the system itself as well as with the customer support.
Instead of making the existing features stable and reliable may be they prefer to implement new nice to have PRO features to generate some more money.
As the not working sync right now blocks my whole system the heating does not work where z wave valves are installed, the garden illumination is on during the whole night which pleases our neighbours and the security system cannot be used as I don´t know when the next false alarm gets us out of the bed.
And Zipato support?? Nothing by now.
There may be some advantages of a cloud based system but they are reality only when the cloud is working and the firmware is reliable - which obviously both is not the case with Zipato right now.
When I started my smarthome project I decided to do it with Zipato as they had the most sophisticated system at that time and a really really good support. I was really looking forward to the ZipaTile which according to the description in the announcement could be an integrative part of the existing system and works under the ZipaBox.
The reality was much different as all of us know.
May be that a cluster architecture is a very tricky thing but when it is offered to customers - especially when they have to pay for it - it has to work and in my opinion Zipato is struggeling up to now with it.
I am really happy that z-wave is an open system independent from the controller so if there will not be very very quickly significant improvement........
your very frustrated customer