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Smoke detection not triggering alarm
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Hello,
I have set up a virtual alarm where I have added door sensors, smoke detectors etc.
The alarm is configured to call, send email and push messages in case of alarm breach.
The smoke alarms are defined as a safety device, which should classify them as "always armed".
However when I test the smoke alarms, I do not get any notification on. The siren configured to the alarm will also not sound.
I do however get a "tamper" notification when I press the button to silence the alarm.
How can I rectify this? I believe one of the most imporatant features of the alarm is to be notified if your house is on fire.
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Real-time notifications may not work
Have you tested that your alarm does send notification when the alarm is armed and there is a motion breach?
Have you tested that your alarm does send notification when the alarm is armed and there is a motion breach?
I had the same issue a few months ago and opened a ticket. Upgrade to latest official firmware, delete zone completely then sync, refresh, create a new zone with the smoke sensor and should work.
If it doesn't work open a ticket on Zipato Support, include your serial number.
I had the same issue a few months ago and opened a ticket. Upgrade to latest official firmware, delete zone completely then sync, refresh, create a new zone with the smoke sensor and should work.
If it doesn't work open a ticket on Zipato Support, include your serial number.
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