Smoke detection not triggering alarm

Hans Petter Lande shared this question ago

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Hello,

I have set up a virtual alarm where I have added door sensors, smoke detectors etc.

The alarm is configured to call, send email and push messages in case of alarm breach.

The smoke alarms are defined as a safety device, which should classify them as "always armed".

However when I test the smoke alarms, I do not get any notification on. The siren configured to the alarm will also not sound.

I do however get a "tamper" notification when I press the button to silence the alarm.

How can I rectify this? I believe one of the most imporatant features of the alarm is to be notified if your house is on fire.

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Replies (2)

Attila Hajdu ●

Have you tested that your alarm does send notification when the alarm is armed and there is a motion breach?

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Hans Petter Lande ●

Yes,

Alarm does send notification on motion breach and as mentioned on tamper.

I have not tested the smoke alarms when alarm is in ARM state. However as far as I understand this should not matter as long as they are classified as safety devices? (these devices should always be armed)

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Attila Hajdu ●

Yes, indeed. Give it a try in arm state just to confirm this is not the root problem.

I have never tried to include a smoke sensor into the main alarm system, I have created a separate partition which is always armer and it is not allowed to be disarmed.

I remember Alberto had similar setup like you and surely it worked form him.

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Alberto Macias ●

I had the same issue a few months ago and opened a ticket. Upgrade to latest official firmware, delete zone completely then sync, refresh, create a new zone with the smoke sensor and should work.

If it doesn't work open a ticket on Zipato Support, include your serial number.

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