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Alexa isn't working
Solved
Alexa rules aren't being triggered. I notice the exact same problem occurred a month ago.
The same problem 
No connection
Real-time notifications may not work
The same here, including the issue having happened a month ago too. The Zipato skill on Alexa is leading to the oauth site of zipato authentication, and there it gets a 502 Bad Gateway error message. The link looks like this:
https://auth.zipato.com/oauth/authorize?client_id=alexa-skill&response_type=code&state=<LONG_CODE>&scope=Control&redirect_uri=https%3A%2F%2Fpitangui.amazon.com%2Fapi%2Fskill%2Flink%<SHORT_CODE>;
Alexa support cannot really help. They just keep asking me to log in again, restart app, computer, zipato, everything... I am afraid the problem is on the Zipato authentication site.
The same here, including the issue having happened a month ago too. The Zipato skill on Alexa is leading to the oauth site of zipato authentication, and there it gets a 502 Bad Gateway error message. The link looks like this:
https://auth.zipato.com/oauth/authorize?client_id=alexa-skill&response_type=code&state=<LONG_CODE>&scope=Control&redirect_uri=https%3A%2F%2Fpitangui.amazon.com%2Fapi%2Fskill%2Flink%<SHORT_CODE>;
Alexa support cannot really help. They just keep asking me to log in again, restart app, computer, zipato, everything... I am afraid the problem is on the Zipato authentication site.
An absolute certainty
An absolute certainty
I've been having the same problem for the past 12 hours.
I've been having the same problem for the past 12 hours.
It seems to be fixed now
It seems to be fixed now
You are correct. Devs found the problem and resolved it minutes ago.
You are correct. Devs found the problem and resolved it minutes ago.
Confirmed, working now.
Confirmed, working now.
Hi, for me its still not working. Alexa pretends that it performed the action, but my Zipato v3 is not triggering any device :( anybody any hints? i tried restarts and also reenabling the skill, but no progress.
Hi, for me its still not working. Alexa pretends that it performed the action, but my Zipato v3 is not triggering any device :( anybody any hints? i tried restarts and also reenabling the skill, but no progress.
Yes, the same here for a couple of days now. I went through the troubleshooting process with Alexa yesterday, and they could not figure the problem. They said it will be investigated further and let me know. I also opened a new ticket a few hours ago here in Zipato helpdesk.
Yes, the same here for a couple of days now. I went through the troubleshooting process with Alexa yesterday, and they could not figure the problem. They said it will be investigated further and let me know. I also opened a new ticket a few hours ago here in Zipato helpdesk.
Same here. Zipatile V1 with Software v3 Alexa doesn't work.
Same here. Zipatile V1 with Software v3 Alexa doesn't work.
Hello,
We are also investigating this issue so please have some patience. Update will follow as soon as we have more information.
Regards
Hello,
We are also investigating this issue so please have some patience. Update will follow as soon as we have more information.
Regards
I am really getting sad about how quickly we get any issues resolved :( I try to raise a ticket on amazon side, hoping that we get some response within reasonable days. I am an enthusiastic pioneer, but loosing my faith in Zipato wanting to develop further.
I am really getting sad about how quickly we get any issues resolved :( I try to raise a ticket on amazon side, hoping that we get some response within reasonable days. I am an enthusiastic pioneer, but loosing my faith in Zipato wanting to develop further.
I don’t think that the issue is solved (although the topic is set to solved status) and I believe that a serious tech support cannot allow 3 weeks silence and not finding out what is the issue with Alexa. i give up
I don’t think that the issue is solved (although the topic is set to solved status) and I believe that a serious tech support cannot allow 3 weeks silence and not finding out what is the issue with Alexa. i give up
Hello,
we have checked and Alexa is working, at least on V2.
V3 is still in the phase of being fully supported?
Can I get the info do you have issues on V2 or V3? Please open a ticket for us to check each individually, if the issue is on V2.
Hello,
we have checked and Alexa is working, at least on V2.
V3 is still in the phase of being fully supported?
Can I get the info do you have issues on V2 or V3? Please open a ticket for us to check each individually, if the issue is on V2.
What happened here, because its broke again
What happened here, because its broke again
Since April 17, Alexa receives the commands but responds: "device isn´t respondind".
Since April 17, Alexa receives the commands but responds: "device isn´t respondind".
not working at all since the ticket opened. at least on V3 for sure. This is a joke, that Zipato takes it seriously ☹
not working at all since the ticket opened. at least on V3 for sure. This is a joke, that Zipato takes it seriously ☹
Alexa doesn't work
Alexa doesn't work
Started working since this afternoon. My zipabox is from 2011, first model. This is the third time this happens since i bought it. All in the weekend. My guess is that is some kind Of maintenance.
Started working since this afternoon. My zipabox is from 2011, first model. This is the third time this happens since i bought it. All in the weekend. My guess is that is some kind Of maintenance.
Hey,
Does it work for anyone? For me it is still dead, doing the same since beginning of March: Alexa behaves like command was accepted and executed, but nothing happens.
Hey,
Does it work for anyone? For me it is still dead, doing the same since beginning of March: Alexa behaves like command was accepted and executed, but nothing happens.
Fresh and crispy:
apologies for the delayed feedback, however I've got good news regarding Alexa. We're finishing the implementation which is in the final testing phase. Please be somewhat more patient, a solution is right around the corner.
Fresh and crispy:
apologies for the delayed feedback, however I've got good news regarding Alexa. We're finishing the implementation which is in the final testing phase. Please be somewhat more patient, a solution is right around the corner.
Hello,
I just wanted to ask in a friendly manner how the processing is going. Alexa still doesn't want to.
Hello,
I just wanted to ask in a friendly manner how the processing is going. Alexa still doesn't want to.
Stopped working again since yesterday.
Stopped working again since yesterday.
Still not working. Reported 3 days ago. 🙄
Still not working. Reported 3 days ago. 🙄
Hello,
we are investigating the reason of Alexa skill V2 not working. We will resolved the issue as soon as possible.
Best regards
Hello,
we are investigating the reason of Alexa skill V2 not working. We will resolved the issue as soon as possible.
Best regards
Hello,
the issue should be resolved now.
Best regards
Hello,
the issue should be resolved now.
Best regards
Yup, same again for me too.
Yup, same again for me too.
here again too.... -.-
here again too.... -.-
Come on, what is the matter? Why so many outages in such a short time? Please fix and make sure this does not happen again.
Come on, what is the matter? Why so many outages in such a short time? Please fix and make sure this does not happen again.
Enough zipato!! Really bad alexa Service!
Enough zipato!! Really bad alexa Service!
Unbelievable. Draw your own conclusions
Unbelievable. Draw your own conclusions
Hello everyone,
we are sorry for the issues.
We are now doing maintenance on Alexa skill V2, hopefully after that there will be no more issues.
Hello everyone,
we are sorry for the issues.
We are now doing maintenance on Alexa skill V2, hopefully after that there will be no more issues.
Here we go again. Alexa saying "device isn't responding''
Here we go again. Alexa saying "device isn't responding''
Hi Guys, leaving sadly this thread and the whole zipato system back. I switched to Fibaro Home Center and need to say after 1 month of use - incomparably easier to set up and stable to use. Alexa without any issue. I was loyal for 2 years, but my patience was over.
Hi Guys, leaving sadly this thread and the whole zipato system back. I switched to Fibaro Home Center and need to say after 1 month of use - incomparably easier to set up and stable to use. Alexa without any issue. I was loyal for 2 years, but my patience was over.
Here also... :-(
Here also... :-(
Yep, this is getting worse and worse.
Yep, this is getting worse and worse.
After I remove the skill and the new that requires authorizations, Alexa is working again.
After I remove the skill and the new that requires authorizations, Alexa is working again.
why does it take so long?
why does it take so long?
Because Zipato is closed at the weekend, and a crippling issue like Alexa integration breaking monthly doesn’t seem to bother them enough.
Because Zipato is closed at the weekend, and a crippling issue like Alexa integration breaking monthly doesn’t seem to bother them enough.
Definitely NOT fixed
Definitely NOT fixed
Same here, not working for me either since Friday !
Same here, not working for me either since Friday !
Hello,
it should have been resolved on Saturday,
we did some changes today and now it should work for everyone.
BR
Hello,
it should have been resolved on Saturday,
we did some changes today and now it should work for everyone.
BR
OK, now it's fixed
OK, now it's fixed
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