Alexa isn't working

David Pritchard shared this problem 2 months ago
In Progress

Alexa rules aren't being triggered. I notice the exact same problem occurred a month ago.

Comments (18)

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The same here, including the issue having happened a month ago too. The Zipato skill on Alexa is leading to the oauth site of zipato authentication, and there it gets a 502 Bad Gateway error message. The link looks like this:

https://auth.zipato.com/oauth/authorize?client_id=alexa-skill&response_type=code&state=<LONG_CODE>&scope=Control&redirect_uri=https%3A%2F%2Fpitangui.amazon.com%2Fapi%2Fskill%2Flink%<SHORT_CODE>;;


Alexa support cannot really help. They just keep asking me to log in again, restart app, computer, zipato, everything... I am afraid the problem is on the Zipato authentication site.

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An absolute certainty

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I've been having the same problem for the past 12 hours.

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It seems to be fixed now

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You are correct. Devs found the problem and resolved it minutes ago.

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Confirmed, working now.

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Hi, for me its still not working. Alexa pretends that it performed the action, but my Zipato v3 is not triggering any device :( anybody any hints? i tried restarts and also reenabling the skill, but no progress.

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Yes, the same here for a couple of days now. I went through the troubleshooting process with Alexa yesterday, and they could not figure the problem. They said it will be investigated further and let me know. I also opened a new ticket a few hours ago here in Zipato helpdesk.

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Same here. Zipatile V1 with Software v3 Alexa doesn't work.

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Hello,

We are also investigating this issue so please have some patience. Update will follow as soon as we have more information.

Regards

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For 12 days i am lacking the programmed routines, is there any hope that Alexa is back on Zipato?

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Hello, any ideas when Alexa could be working? Thank you

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+1 from me

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I am really getting sad about how quickly we get any issues resolved :( I try to raise a ticket on amazon side, hoping that we get some response within reasonable days. I am an enthusiastic pioneer, but loosing my faith in Zipato wanting to develop further.

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Hello,


we apologize for the issues, we will check it out and fix it accordingly.

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Thank you for the reaction and hoping quick solution.

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I don’t think that the issue is solved (although the topic is set to solved status) and I believe that a serious tech support cannot allow 3 weeks silence and not finding out what is the issue with Alexa. i give up

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My personal ticket on this same issue is "In Progress". But I truly agree this should have been resolved by now. My latest response 8 days ago from support is this to the "When?" question:


Hello Miklos,

I can't really tell, however I've passed the issue already to our developers.

Best regards,

Stefan

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Stefan has also passed my ticket concerning MQTT on Zipatile 2 in V3 to the developers. This also was at least 6 weeks ago. So I am not really convinced that Zipato really has developers.

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Hello,

we have checked and Alexa is working, at least on V2.

V3 is still in the phase of being fully supported?

Can I get the info do you have issues on V2 or V3? Please open a ticket for us to check each individually, if the issue is on V2.

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I am on v3, and Alexa worked without trouble till we reported this issue. My ticket number is 27884.

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I have the Zipatile 1 and since 10/19 on Version 3 and still have trouble with Alexa.

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im am on v3 for a year, all worked well until early march, since then seemingly Alexa accepts the instructions and then nothing happens with Zipato devices.

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Same here. It took me a while to replace the old v2 token for zipatile 1 by a new token for zipatile 2 with v3.

I managed yesterday and all real devices were found. As Zoltan wrote alexa accepts the comands but the devices do not react.

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What happened here, because its broke again

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Since April 17, Alexa receives the commands but responds: "device isn´t respondind".

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not working at all since the ticket opened. at least on V3 for sure. This is a joke, that Zipato takes it seriously ☹

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Alexa doesn't work

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Started working since this afternoon. My zipabox is from 2011, first model. This is the third time this happens since i bought it. All in the weekend. My guess is that is some kind Of maintenance.