ZIPATO BOX : No more events in history and archiving for 1 week

Luc EDEL shared this idea 2 months ago
Completed

Hello

For 1 week, there are no more events historized in the cloud database.

All registered components are impacted.

Despite the update, the restart of the box, etc.

There have been no changes to the setting.

What for?

Thank you for the assistance.

Luc Edel


Bonjour,

Depuis 1 semaine, il n'y a plus d'évènements historisés dans la base de données du Cloud.

Tous les composants enregistrés sont impactés.

Malgré la mise à jour, le redémarrage de la box, etc.

Il n'y a eu aucune modification du paramétrage.

Pourquoi ?

Merci pour l'assistance.

Luc Edel

Comments (4)

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June 28 that is.... :) July has just begun.

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Yes, since June 28 :) :)

And I still don't see any history....

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1

The same....

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1

Hello,

Thanks for the feedback. I will notify you when the issue is resolved.

Regards

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1

Hello,

Due to server issues device logging and syncing wasn't working. It is resolved now so you should see forthcoming events/reading . If there is an issue left please submit individual tickets. Apologies for the inconvenience.

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1

Many thanks Ivan!

Could you please fix the virtual weather station next?

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We're working on finding a solution but it will take a bit longer. Be assured that it will be announced when it is implemented.

Regards

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