Zipatile2 not control via Server

Sándor shared this problem 20 months ago
Known

Dear Team,


Yesterday I have an issue while try to control my devices via the main wall mount device. It saw the status of the devices but did not take any actions. I tried the reboot the device but nothing happened. After that I run the available updates for the apps. Nothing changed but the device is rebooting automatically every 3 minutes. Note that the auto reboot is turned off if no server connection. Before the issue everything works fine. If I turn off the Cloud connection preferred setting on the device I can control the devices. But if it is on nothing works. Any idea?

Replies (5)

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I have exactly the same problem with my Zipatile 2.

The devices have stopped responding, apparently they are connected and it receives values ​​(consumption, status,...) but nothing can be executed.

I have tried to change the firmware of my controller but it always shows the same version and the problem continues.

I have opened a support ticket, I hope someone will answer me as soon as possible...

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Thanx javier, same problem over here!

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Same over here,

Several customers are complaining!

Loods like everything is on line, but they cannot manage their system!

Please action A.S.A.P.!!!!!

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I received an answer from Zipato regarding my ticket, so Reboot will fix the issue from now, but my device is still rebooting is every 3 minutes. I hope it will be fixed soon too.

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That might be a solution for privatly owned installations, but I have a lot of customers from whom I can't expect to do reboots and other specific commands from which they have no idea what they are doing. I hope I don't have to visit all these customers tomorrow...

they live spread through the country, that means 800 kM in a day and then also fix all the devices.....

I have created a ticket as well.

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Nice that the problem is known, but it would be more usefull to solve the problem, or at least give an update on the current state of solving the problem!

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