Unable to open my zipbox account!!

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I am having trouble registering my box on my.zipato.com. The error message "the box is not online" keeps appearing despite my attempts.

I have tried opening the HTTP and HTTPS ports on my router for the Zipabox's IP address, but the issue persists.

I have also verified that the serial number on the box matches the label.

Strangely, when I connect a laptop to the network cable on the Zipabox, I am able to access the internet.

Could you assist me with resolving this issue

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