Recover my item\account

Jenya shared this idea 22 days ago
Under Consideration

https://my.zipato.com/zipato-web/app2login


User evgeniy.gutorov@onclinic.ua not found or wrong password


I know that you have stopped supporting this portal. But I need to get access to my equipment, I can't go to the old site, and when I register on the new one, it says that I already have this serial number. I'm in a vicious circle. Please help me...

Ideally, if my automation settings are saved...


Here is a list of my zipatoboxes:

ZMC6E0A7027CD030D0
ZM459456361D35640D
ZM016D166AD2B6A784
ZMACCE42D9A5625B8A

Replies (1)

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Hey, I totally get how frustrating this must be. You’re stuck between a discontinued site and a new one that won’t recognize your registration because the serial number’s already tied to your old account. And now, you can’t even access your dog whistle apps equipment or automation settings. It’s like being locked out of your own home. Hopefully Zipato support can help reconnect your account or transfer your settings over. Hang in there—you’re not alone in this!

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