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Multisensor Dual - Can not add to zwave network

Joan Antoni Terre shared this problem 7 years ago
Known

Hello,


I'm trying to include a Zipato Multisensor Dual to a zwave network but it's impossible. I've followed the procedure on the installation guide but the sensor LED never blinks ¿? Any idea?


Many thanks

Replies (4)

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Have you tried to do a factory reset on the device first? Procedure should be on the manual...

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Hi Alberto,


Thanks for your answer.

I wanted to do such a reset but there is no procedure on the guide ¿? Do you know how to do it?

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Dear Joan,


Can you please tell us which firmware version do you have on your controller?


Best regards,

Pero Zovkic

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Hi Pero,


I'm using a Vera Plus as zwave controller.


However, my issue with the sensor is that acording to sensor guide it should flash when inserting the battery and when pressing the program switch, it should stop flashing, and this never happen and can't add it to the network.

I've tryed to replace the battery by a new one but nothing changed.

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