Alarm was disarmed but still tampered when
I came home today at 10:41 and I disarmed the security alarm (like everyday).
At 11:11, my siren started to flash and I received the following email:
Message: tripped
Partition: Appartement XXX
Armed: DISARMED
Tripped: true
TripType: TAMPER
Zone: Zone 2
Zone UUID: XXX
Endpoint: Détecteur mouvement terrasse
Attribute: STATE
State: MOTION
So the alarm was tripped while it is disarmed!!! How is it possible?
Usually it works pretty fine but today I am less than sure about how seriously Zipato handle the system.
In the email, the state says "motion" but in the logs we can see that it is not true.
I am also sure that it is not linked to the tamper because there was a lot of people yesterday making vibration around the Fibaro motion detector (FGMS-001) and the tamper alarm was never raised.
I would like to have clear explanation of Zipato about this subject else I am afraid I will have to find an other box more reliable.
The same problem 
Well Nicolas, everything seems to be clear in your message. Zipabox just did what it should do, so I don't think you should be unsatisfied with it.
For some reason, Zipabox got the TAMPER message (which is clearly stated in your post) and raised the alarm (as tamper is 24/7 zone no matter whether the system is armed or not).
Now, why did Zipabox got this message I really don't know, but there could be many reasons for this. One of the first possibilities is that your motion sensor did send the tamper alarm message (even so it was not a real tamper). Then maybe, message is not correctly transfered/decoded as because of the mess in the air and so on...
Well Nicolas, everything seems to be clear in your message. Zipabox just did what it should do, so I don't think you should be unsatisfied with it.
For some reason, Zipabox got the TAMPER message (which is clearly stated in your post) and raised the alarm (as tamper is 24/7 zone no matter whether the system is armed or not).
Now, why did Zipabox got this message I really don't know, but there could be many reasons for this. One of the first possibilities is that your motion sensor did send the tamper alarm message (even so it was not a real tamper). Then maybe, message is not correctly transfered/decoded as because of the mess in the air and so on...
Thank you Sebastian for this quick answer.
Is there a way to desactivate this tamper alarm since it was obviously a false alarm sent by the Fibaro device?
Thank you Sebastian for this quick answer.
Is there a way to desactivate this tamper alarm since it was obviously a false alarm sent by the Fibaro device?
We will add this option in the new UI within a few days. However, activaTing this option will make your security a bit more vurnelable.
We will add this option in the new UI within a few days. However, activaTing this option will make your security a bit more vurnelable.
I also had several tamper alarms even though the alarm was disarmed and Tamper setting = Disabled
I also had several tamper alarms even though the alarm was disarmed and Tamper setting = Disabled
Me too. I have lots of tamper alarm notification when the alarm is disabled. All the notifications come from 2 Fibaro sensors (motion+light sensor)
Me too. I have lots of tamper alarm notification when the alarm is disabled. All the notifications come from 2 Fibaro sensors (motion+light sensor)
Hello Christian,
Do you have your Tamper setting = Disabled
Please take a look at pictures for more details
Hello Christian,
Do you have your Tamper setting = Disabled
Please take a look at pictures for more details
Thanks for the very quick reply Antonio. I don't have them set off in facts but I wonder to understand the reason why these 2 sensors send the tamper alarm as they are stuck on the wall.
In any case I will disable it so that I'm not going to have further emails.
Thanks again.
Thanks for the very quick reply Antonio. I don't have them set off in facts but I wonder to understand the reason why these 2 sensors send the tamper alarm as they are stuck on the wall.
In any case I will disable it so that I'm not going to have further emails.
Thanks again.
This thread helps me with configuring my security module. I have the same thing happens. Could you acknowledge this as bug? My expectation in disarmed mode, it should not trigger tempered event.
I also notice it always says tempered in Zone 1, no matter which zone is opened.
This thread helps me with configuring my security module. I have the same thing happens. Could you acknowledge this as bug? My expectation in disarmed mode, it should not trigger tempered event.
I also notice it always says tempered in Zone 1, no matter which zone is opened.
I don't understand how to diagnose and prevent those tamper messages. I even can't relate the security events with the sensor events. Please help !!!
I don't understand how to diagnose and prevent those tamper messages. I even can't relate the security events with the sensor events. Please help !!!
Dear Olivier,
Do you have your Tamper setting = Disabled?
Best regards,
Pero Zovkic
Dear Olivier,
Do you have your Tamper setting = Disabled?
Best regards,
Pero Zovkic
Hi Pero,
No I have Tamper = Silent, as I don't want to take the chance of having the siren to randomly wake me up at night until I figure out the origin of these messages, as I am not tampering with any of my devices.... From my point of view, either the Zipabox is treating by mistake some other messages wrongly as tamper messages, or some devices are sending unsollicited tamper messages. This is why I was trying to relate the tampering messages with what was being reported in the list of events. Of course I could have my Tamper setting = Disabled, but I am reluctant to do that as it would defeat the purpose of being able to trigger the alarm in case of real tamper.
Hi Pero,
No I have Tamper = Silent, as I don't want to take the chance of having the siren to randomly wake me up at night until I figure out the origin of these messages, as I am not tampering with any of my devices.... From my point of view, either the Zipabox is treating by mistake some other messages wrongly as tamper messages, or some devices are sending unsollicited tamper messages. This is why I was trying to relate the tampering messages with what was being reported in the list of events. Of course I could have my Tamper setting = Disabled, but I am reluctant to do that as it would defeat the purpose of being able to trigger the alarm in case of real tamper.
Can this have any relation to the fact that a week ago my siren went off when we were home? it was strange as once it went off during the daytime and once when i liad down into the bed when my family was already asleep. I just now changed the tamper to silent and will reconnect my siren to get it back online.
Can this have any relation to the fact that a week ago my siren went off when we were home? it was strange as once it went off during the daytime and once when i liad down into the bed when my family was already asleep. I just now changed the tamper to silent and will reconnect my siren to get it back online.
Dear Olivier,
Please, open a ticket on our support site: support.zipato.com so we could examine this directly on your box. We didn't got any other complaints about this so it could be possible that this is an isolated case in your system.
Best regards,
Pero
Dear Olivier,
Please, open a ticket on our support site: support.zipato.com so we could examine this directly on your box. We didn't got any other complaints about this so it could be possible that this is an isolated case in your system.
Best regards,
Pero
Just for curiosity, are both of you using a FGMS-001?
Regards
Just for curiosity, are both of you using a FGMS-001?
Regards
Alexus. I'm not using Fibaro and will try never use it (except one RGBW module that also does not work as expected as it does not remember the state after power cut, terrible...). However I have to admit that any device that is unique in this segment and is from Fibaro is fairly interesting like the swipe...
Alexus. I'm not using Fibaro and will try never use it (except one RGBW module that also does not work as expected as it does not remember the state after power cut, terrible...). However I have to admit that any device that is unique in this segment and is from Fibaro is fairly interesting like the swipe...
Replies have been locked on this page!