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Arming of the alarm partition xxx failed for ${user.name} ${user.surname}

Yann SALAUN shared this problem 10 years ago
Solved

Dear Zipato support team,


I have a big issue... I can't put my alarm on and the only information I have is "Arming of the alarm partition xxx failed for ${user.name} ${user.surname}" :(


1. I checked that my user have the rights to activate the alarm

2. I bypassed sensor that were not Ok (even if they were on status closed)


Could you please help me / check my conf & error logs ?


Regards,

Replies (8)

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1

Hi,

I have the same issue for an additional user.

Did you find a solution ?

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one more comment:

It works for the main user but not for an additional user.

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1

Have you configured Alarm rights for additional user in users menue?

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1

Yes, the "Rights" check box is checked for "Alarm".

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2

Can you check which options are enabled when you open Security partition settings - USERS tab - click on the name of the additional user.

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1

If I click on username in "Users" tab, it happens nothing.


5a43f985725fe3de76a23f9103a67fa3

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1

Hey ! I didn't know we can do that !

And it is solving my issue !


Thanks a lot for your help Antonio !

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1

hello


i create a new user with rights checked for alarm in user options

but this user can't arm it, i get this: ''no privilege to arm partition''

have you got an issue ?

thanks

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1

no idea i have try to create new user but anytime i always get the message which tell me ''no privilege to arm partition''

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1

has the user registered with Zipato? has the user been given alarm rights?(in the users tab there is a box to tick)

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