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Cannot add Philips Hue Bridge V2

Marcus Svensson shared this question ago

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I've tried several times to add the bridge but it just won't work.

Add device - Philips Hue - Hue Bridge

When i'm asked to put the bridge in inclusion mode and i press the button on the bridge, nothung happens. Help!

The same question

Best Answer

Stillwatter ●

I succeeded. Simply turn on the bulbs during inclusion

Replies (10)

Alberto Macias ●

Hmmm... With previous firmwares I had problems to include Phillips Hue, what firmware are you running on your device? If it's not the latest try updating to the latest official firmware and try again.

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Marcus Svensson ●

I have the latest firmware. That's the odd thing.

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Serge Kouthon ●

I laso have the same issue with the latest firmware.

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Carlo ●

I have the same problem.

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JeppeN ●

Me too. All latest firmware

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Robin van Borre ●

Me too. Not able to include.

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Alberto Macias ●

Open a ticket on Zipato support and include your controller serial.

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Zach Wulff ●

Has this issue ever really been fixed? I can add a bridge but none of my lights show up. I've tried everything short of factory reset of my hue bridge (what support suggested). I have too many lights to remove and add them all.

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Håkan Hansson ●

Can anyone confirm that it works to include Hue Bridge with Zipato? I have tried several times but only get timeout or error. Have also sent a ticket but no answer yet.

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Ole Skau ●

I confirm that it works. You have to do a new include every time you add a new lamp or bulb to the Hue Brigde. Keep the Hue Brigde very close to Zipato, and restart both before you start the include.

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Håkan Hansson ●

Thanks Ole, I will try again! /H

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Håkan Hansson ●

Hi again, still no luck, getting config failed every time. /H

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Daniel Kadlec ●

Hi Ole, what version of HUE bridge are you using please?

Thanks

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Ole Skau ●

I have the 2nd generation Hue Bridge.

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Erkan Bayır ●

me too i can't add my hue bridge to zipato v3

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Stillwatter ●

Same problem, ticket open

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Stillwatter ●

Firmware Hue bridge : 1937113020

Firmware Zipatile : 1.3.61j

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Stillwatter ●

I succeeded. Simply turn on the bulbs during inclusion

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Geert Kolthof ●

I had the same issue and contacted support. The answer is that the Philips HUE Api has been changed. So this needs also to be changed at the site of Zipato. They stated that it will be done in a couple of weeks. Until Zipato has made the change in the Philips Hue interface inclusion will fail.

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David Ryan ●

Did they say when it will be available?

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Johan Sjöblom ●

So in order to use the latest Hue Bridge API, one would need to upgrade the Zipato hardware to ZB2 or ZT2 ? Does anyone have a link to an open ticket on this where I can vote?

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Johan Sjöblom ●

That was a clever solution Patrick, but of course quite much work I guess with two floors of Hue lamps that I have. However I just have a few real use cases from Zipato to Hue. The HueDynamics allows me to make master switches on the Hue dimmer controls so that I can easily turn on or off the lights of one floor, or the whole house. So I guess the only use case I am left with is that I would like the hallway lamp to turn red when entering the house with alarm being on (as a big visual reminder) and to turn the lamp red if alarm succesfully is turned on (indicating that all my doors and windows are indeed shut). But maybe I could do that more easily with some other feedback from Zipato.

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