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cannot control light

Jonathan Collins shared this problem 8 years ago
Known

i just got a while kit of zipato stuff and i can not get lights to work the way i think they should. I have added my first light. I can control the intensity and hue easy from the iPhone app but creating a scene does not work. I created a scene to just then it on aka intensity to 100. In the scene it shows two devices when there is only one and setting both to 100 does not work. When the scene is saved it shows up on the app and also does nothing there. When i edit on the app i can change the intensity value and the light comes on but it does not save and running the scene does nothing. I would consider this to be a very basic function and if i can not get this to work i will have to return everything and go with a different system.

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This is a known bug and they are working on it. What i got from support.


We are aware of the issue with two bulbs displayed instead of one in scene creator and our developers are already working on resolving this issue. As a workaround when creating a scene click on "INCLUDE" and set desired values for "both bulbs" (for more information please see picture in the attachment). After you have completed previous steps please name your scene and click on "SAVE", new scene will be created before you start using it please make sure you synchronize your Zipabox and refresh your browser tab after you finish these steps your scene should work as expected.

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