Dana-lock can't connect to Zipabox

Hello Christer,

there is a chance that you have an older model of Danalock smart lock since there is a problem with their Inclusion.

There is only a slight difference between them, the new model has a polished front and it doesn't have perforations around the touch button.

I would recommend that you contact the store where you bought this Device for more details.

Best regards,

Hrvoje

Solved?

I have the square and I waited a month to get the newest model so they say it the latest one.

Is it possible for you to attach a photo of your Device?

What is the range between your Device and your Zipabox during Inclusion, and what message do you receive when inclusion fails?

Regards,

Hrvoje

I have successfully joined both the old and a new model. I can only advise you to put it close to your Box during inclusion (within 1m) and to be really persistent.

If it still won't work please contact us on support@zipato.com

Best regards,

Hrvoje

I'll try that :)

Thanks

Christer

I got it working now :D

I had to reset the locker. Then I could join it again and now it works wonderful.

:)

Thanks for the feedback, we appreciate it.

Best regards,

Hrvoje

hello i am facing the same problem can any one help

but i am using the other one

it is in a circle shape

have you got any information how i can start including that device to my system unless all what i know from there manual to press for 3 pips as an including mode

Hi,

I also have problem with the pairing. I had tried to reset the lock. I have verified the version and it is a Danalock V2. I have tried to pair it both by hold the button for two beeps and with the app but it will not get a sign from my Zipato box. I have also placed the lock close to the box but it does not help. I have also tried different firmware versions.

Do you have any other suggestions what I can do get this work?

// Karl

Hi there,

I am facing the same problem. Danalock V2 and Zipatile.

The lock is found in the 1st step (exclusion) but cannot be found in the second step (inclusion).

The process breaks up after ca. 10sec. In inclusion.

I'm just a beginne with the zipatile, but already included other items succesful.

Yet any idea what is the problem?

Best,

Frank

Hi there,

I am facing the same problem. Danalock V2 and Zipatile.

The lock is found in the 1st step (exclusion) but cannot be found in the second step (inclusion).

The process breaks up after ca. 10sec. In inclusion.

I'm just a beginne with the zipatile, but already included other items succesful.

Yet any idea what is the problem?

Best,

Frank

You guys need to open tickets at zipato support, only them can help you find the route cause. It could also be on Danalock's side.

Hi everybody,

it was a hardware-bug on my lock.

I ordered a second one that could be included fast and seamless.

Thanks anyway for your support.

Best,

Frank

Hi all,

I have purchased the danaock V3. (on the market since oktober 2017) i tried to connect with ze zipabox but it fails every time. i can't exclude or include. There is no response t all. The distance between lock and controller is about contact (less than 50 cm)

anyone with suggestions or identical experience?

I have solved the problem wih Danalock V3

The documentation of danalock is not clear in these:

It is not possible to put the Danalock V3 in inclusion mode from the app on your phone. This function is not working (at date 29/10/17).

how to include: There is a mall hole with a switch on top of the lock. You have to push that one time (with a paperclip) to go into inclusion or exclusion mode.