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Device Browser in Web control center and on zipatile present different devices
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Hello,
I have defined different z-wave devices in the device browser as a type "Light", see pictures.
In the web browser everthing is displayed correctly, but on the Zipatile dispite synchronizing and refresh the devices will be always displayed as an "OnOff switch". For all other devices where I switch the type it works fine on the zipatile.
It seems that there is a special problem only when the device type is a "Light", also in that case the name of the device will not be updated on the zipatile.
Best Regards
Peter
The same problem 
No connection
Real-time notifications may not work
one more information:
maybe the problem is that the luminance symbol on the ziptile will be display as a category light. On the web control center it will be displayed as type "luminance".
one more information:
maybe the problem is that the luminance symbol on the ziptile will be display as a category light. On the web control center it will be displayed as type "luminance".
The picture on the zipatile shows diffferent devices than the picture of the control centre. Can you show me the device type for steckdose 1 and 2?
The picture on the zipatile shows diffferent devices than the picture of the control centre. Can you show me the device type for steckdose 1 and 2?
That is what I mean that the device names won't be updated on the Zipatile. "Steckdose 1" is the old name of the device the new name is "Bogenlampe", for example.
PS: on the IOS App is also every device correct displayed. I have the problem only on the Zipatile.
That is what I mean that the device names won't be updated on the Zipatile. "Steckdose 1" is the old name of the device the new name is "Bogenlampe", for example.
PS: on the IOS App is also every device correct displayed. I have the problem only on the Zipatile.
Well, try to log out and log back in. If does not help, raise a ticket on support.zipato.com
Well, try to log out and log back in. If does not help, raise a ticket on support.zipato.com
Everyone,
This issue has sparked our attention 2-3 days ago as we noticed it in our test lab as well.
Team is already engaged in the full investigation of it, as it appears only the Zipatile doesn't see the changes while the mobile applications do. Anyone having this issue should immediately raise a ticket @ zipato support with a serial number and a short summary so we could resolve this with haste. When opening a ticket for this case, please mention this community thread so we can categorise the issue instantly.
Best regards,
Vedran
Everyone,
This issue has sparked our attention 2-3 days ago as we noticed it in our test lab as well.
Team is already engaged in the full investigation of it, as it appears only the Zipatile doesn't see the changes while the mobile applications do. Anyone having this issue should immediately raise a ticket @ zipato support with a serial number and a short summary so we could resolve this with haste. When opening a ticket for this case, please mention this community thread so we can categorise the issue instantly.
Best regards,
Vedran
Ok, thank you for your quick response. I will raised a ticket for that.
Ok, thank you for your quick response. I will raised a ticket for that.
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