error "Can not sync while partition (s) armed"

Martin shared this problem 10 years ago
Solved

When I try to synch. my zipabox I always get the message "Can not sync while partition (s) armed". This started after removing a partition in the security app. How can I fix this?

Replies (13)

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Disarming the alarm should fix this.

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HeroS - http://www.domotica-blog.nl wrote:

Disarming the alarm should fix this.
There is one problem. I can not disarm my alarm. The security app is completely empty

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Hmm, when you add a new partion? and then disarm.


Or contact support@zipato.com :)

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adding a new partition and then disarm it again doesn't work either.

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hi

Do it when you delete a partition was armed and it happened to you?


Now your problem is solved? how ?

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Contact support, they will help you with your problem

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Hello,


I have the same problem, does anyone have a solution?


thank you

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Same problem , Shame on me i deleted a partition while it was armed...

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Hello Christian,


In order to fix this issue you will need to open support ticket at support.zipato.com

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Yes they need to access your Zipabox to fix it. Open a ticket and someone will fix it. They are usually pretty fast to do it.

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So, maybe it's a good idea for Zipato to ensure that an armed partition can not be deleted? I am currently having the same problem (waiting for Zipato support to fix it).

Until then I can not do anything else; syncing does not work (so no rule changes can be made), adding devices doesn't work, etc.

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hi my friends. Is your issue resolved? How? I now have this problem. please heeeeeeeeeeeeeelp :(

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You need to open a support ticket with Zipato, they'll fix it for you in no time!

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Right, Zipato fixed it within 1 hour at my place.

nevertheless it should not happen. Zipato should not permit actions that are leading to this state either thru the interface or the API.

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Hi


thank you Mr Christian and Mr David


I shared this problem with zipato team but after the 5 days my problem not resolved yet :(

I want to know you have same problem ? what the reason of error message "cannot sync while ...." ? after the fix , I want dont repeat my mistake...

what the reason of error message?

I don't know what happened then my box LED to be red color and error message "cannot sync...." :(

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In fact it is not an error message - more a warning.


When you have set your alarm on you cannot - for whatsoever reason- use synchronisation.


The real errror that is occuring is if for instance you are forcing to a new release update thru API, you systeml remains locked and you need Zipato to recreate the partition.


Try to disarm you alarm, sync should work again.


Christian

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I've delete my partitions, but there is still the problem :(

I think when the partition was armed , I delete this and this is cause of the problem !! is it correct ?

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Yes, when our alarm is armed and you delete the partion things get screwed up.


Only supported can solve this.

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