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I can't registrer my Zipabox

JC shared this problem 9 years ago
Solved

I can't regsitrer my box on my.zipato.com. I always the same message : "the box is not online"


I open the HTTP and HTTPS ports on my router to the Zipabox's Ip, but nothing happen, I have the same problem.


I checked the serial numeber on thes box and on the label, the same...


When I connect a laptop on the network cable zipabox, I can go on Internet


Can you help me ?

Replies (11)

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do you have a steady green light on your zipabox?

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Sebastian Popovic wrote:

do you have a steady green light on your zipabox?
Yes I have a steady green light.

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Jerome CASTELLANO wrote:

Sebastian Popovic wrote:

do you have a steady green light on your zipabox?
Yes I have a steady green light.


It seems you have a problem with the serial number. Please contact support@zipato.com (use the same email address which is registered with your box)

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I had a problem with serial number. I contacted the support and i obtained a quickly response about us.


They resolved my problem and now I can use my zipabox....


thank you for your advices.


regards

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I had the same issue. Contacted support using a ticket here, and they solved the issue the next working day.

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I am also facing same issue, If you find any helpful guide Please let me know Thanks.

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do you have a steady green light on website ?

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